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[cloud providers]Cloud Providers Comparison

The cloud computing providers comparison delivers detailed information about each cloud computing company. It breaks down each cloud computing provider offer into 130+ distinct features that might be relevant to your cloud computing provider selection process (such as SLA, security, and certifications - SSAE 16, HIPPA, FISMA, and PCI). The cloud computing providers comparison gathers everything into a single resource.
Providers
 M5 Cloud Hosting Kamatera Atlantic.Net Hyve e24cloud StratoGen ZettaGrid AWS (Amazon Web Services) Microsoft Azure Storm on Demand Cloudware ElasticHosts eApps CloudSigma Google Cloud Platform Dimension Data Exoscale
Cloud Features & Management
Hourly Pay-As-You-Go
yes
yes
yes
no
yes
yes
no
yes
per minute
yes
no
no
with burst pricing
yes
no
yes
yes
yes
yes
Cloud Management Software
CloudStack
proprietary
proprietary
proprietary
VMware vCloud Director
VMware vCloud Director
proprietary
proprietary
proprietary
OnApp
proprietary
OnApp
proprietary
proprietary
proprietary
CloudStack
One Account For All Locations
yes
yes
yes
yes
no
yes
yes
yes
yes
one location only
yes
Coming soon
no
yes
no
yes
yes
yes
Web Interface
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Mobile App
no
no
no
Dedicated app for iOS and Android
yes
no
no
yes
no
no
no
no
no
no
no
no
no
Languages
English, Japanese, Chinese (simplified), Russian, French, Brazilian Portuguese, Catalan, Korean, Spanish, German, Italian, Norwegian, Arabic; support in English
English
English
English, Polish, German
English
English
English
English
English
English, Bulgarian
English
English
English, Bulgarian, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish
English, Chinese Simplified, Chinese Traditional, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish
English
English
Terminal access
yes
no
yes
yes
yes
yes
no
no
yes
no
VNC
yes
yes
VNC
yes
yes
no
yes
API
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
no
yes
yes
yes
yes
AWS-compatible API
Object storage compatible with AWS S3.
partial
no
no
yes
no
no
yes
no
no
no
no
no
no
no
no
no
OpenStack-compatible API
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
Command line
yes
no
yes
With AWS command line tools
yes
yes
no
yes
yes
no
no
yes
no
yes
yes
no
yes
Auto-scaling
yes
no
no
Vertical
yes
no
no
horizontal
yes
horizontal
yes
no
no
Vertical with Elastic Containers
yes
no
no
horizontal
yes
no
no
Vertical scaling without reboot
no
no
no
yes
no
yes
yes
no
no
no
no
with Elastic Containers
yes
no
no
no
no
no
Image from cloud server
yes
yes
no
yes
yes
Custom Image Catalogue via vCloud Diretor
yes
yes
yes
yes
no
yes
no
yes
yes
yes
in development
no
Upload cloud server image
yes
no
no
no
OVF
yes
Can be as service request AUD 110
no
VM Import/Export Tools
yes
yes
no
no
yes
no
yes
yes
VM Ware OVF
yes
in development
no
Download cloud server image
yes
no
no
no
yes
yes
VM Import/Export Tools
yes
yes
no
no
yes
no
yes
yes
yes
in development
no
Mount CD/DVD ISO
yes
yes
no
yes
yes
yes
no
no
no
no
yes
Only by request to [email protected]
partial
yes
no
no
Cloud Servers
Hypervisor
Xen
QEMU
VMware
KVM
WMware
VMware
Xen
Hyper-V
Xen
KVM
KVM
Xen
KVM
KVM
VMware
KVM
RAM
2 GB - 120 GB
1 GB - 256 GB
1 GB - 128 GB
1 GB - 64 GB
512 MB - 32 GB
4 MB - 96 GB
256 MB - 256 GB
630 MB - 3904 GB
448 GB available only in G family instances, which are available only in few regions.
768 MB - 448 GB
1 GB - 256 GB
512 MB - 16 GB
0.25 GB - 64 GB
512 MB - 32 GB
Possible to go up to 512 GB on request. Limit depends also on region.
512 MB - 128 GB
0.6 GB - 3.75 TB
1 GB - 128 GB
512 MB - 225 GB
CPU cores
1 - 24
1 - 64
1 - 20
1 - 8
1 - 16
1 - 16
1 - 20
1 - 128
32 cores available only in G family instances, which are available only in West US region.
1 - 16
(32 in West US)
1 - 64
1 - 16
1 - 16
1 - 16
Max 80 GHz
1 - 60
1 - 160
1 - 16
1 - 48
Storage
5 GB - 16 TB
20 GB - 20 TB
40 GB - 4 TB
10 GB - 10 TB
40 GB - 5 TB
1 GB - 10 TB
500GB - 80TB
Instance: 160 GB - 48 TB
EBS: 1 GB - 20 TB
Maximum storage size depends on server type, in most cases 2 TB per CPU core.
1 GB - 32 TB
35 GB - 15 TB
10 GB - 500 GB
1 GB - 14.5 TB
8 GB - 750 GB
1 GB - 84 TB
1 GB - 64 TB
10 GB - 2.5 TB
10 GB - 8000 GB
Persistent instance storage
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
Unless using SSD local storage.
yes
yes
yes
Custom RAM & CPU ratio
no
yes
no
yes
yes
yes
yes
no
no
no
yes
yes
But CPU - RAM ratio needs to be in certain range.
yes
yes
no
yes
no
Independent storage size
yes
yes
yes
yes
yes
yes
yes
Can be extended or replaced by EBS.
no
Each instance type has preallocated storage, which can be then extended. Maximum storage reaches 2 TB per CPU core.
partial
Storage can be extended.
no
yes
yes
yes
yes
yes
yes
UI provides typical disk sizes by default, but it can be customized in advanced settings or via API.
yes
Burstable CPU
yes
yes
yes
no
no
no
With exception of t1 and t2 instance types
partial
no
no
CPU can burst up to 4x if capacity is available.
yes
yes
yes
yes
only f1-micro
no
no
no
GPU instances
no
no
no
no
no
no
no
yes
yes
no
no
no
no
no
yes
no
yes
SSD Storage Available
Hybrid
yes
yes
yes
yes
no
yes
IO based storage tiering
yes
yes
D instance family only.
yes
yes
yes
yes
no
yes
yes
no
yes
Resource usage monitoring (CPU, RAM, disc, network, ...)
yes
yes
yes
yes
yes
Via VMware vSphere
yes
yes
yes
yes
yes
yes
yes
Including application metrics for typical open source software.
yes
no
no
Turned off Cost
storage and IP
storage and IP
full
storage only
storage
full
EBS storage if used, Elastic IP if used
full
full
full
storage only
full
storage only
storage only
full
storage
Images & Licenses
Preinstalled cloud server images
14
44
15
24
112
12000+
102
10
20
28
35
250
Including "Click to Deploy software packages"
28
32
10
Windows license
Windows 2008 R2 Standard, Windows 2012 Standard
yes
7
8.1
10
Server 2008 R2 Web,Standard,Enterprise,Datacenter
2012 R2 Standard,Datacenter
2016 Standard,Datacenter
yes
yes
yes
2008 R2 Standard, 2012
yes
2008 Standard, Data Center 2012 Essentials, Standard, Data Center 2003 Terminal Server
yes
2016, 2008, 2012
yes
yes
Server 2008 R2 SP1
Server 2012 Datacenter
Server 2012 R2 Datacenter
Server Essentials Experience
HPC Pack 2012 R2
Server Technical Preview/br/>
yes
2008 R2
yes
2012 STD R2
yes
2008 R2 Web, Standard, Enterprise
2012 Standard
Remote Desktop Services SALs
yes
2008 Enterprise, 2008 R2 Enterprise, 2012 Standard
yes
2016 Datacenter, Standard
2012 Datacenter, R2 Datacenter, Standard
2008 Enterprise, Standard 2003 Standard
yes
2008 R2
yes
2008 R2 Standard, Enterprise 2008 Standard, Enterprise 2003 Standard, Enterprise
yes
2008 R2
2012
2012 R2
yes
SQL Server license
SQL Server Standard, Web, Enterprise
yes
no
no
no
Web Standard, Enterprise
yes
Standard, Enterprise, Web
yes
yes
SQL Server 2008 R2 SP2 Std, Web, Enterprise
SQL Server 2008 R2 SP3 Std, Web, Enterprise
SQL Server 2012 SP1 Std, Web, Enterprise
SQL Server 2014 Std, Web, Enterprise
yes
no
on request
2008 Web, Standard, Enterprise
2012 Standard
yes
2008 R2 Standard 64bit, 2008 R2 Web 64bit, 2012 R2 Standard 64bit, 2012 R2 Web 64bit
yes
2016 Enterprise, Standard, Web
2012 Enterprise, Standard, Web
2008 R2 Web, Standard
yes
no
2008 R2 STD, ENT 2012 R2 STD, ENT
yes
yes
RedHat Linux license
no
no
no
no
yes
6,7
yes
yes
yes
no
no
no
no
no
yes
Free
yes
yes
Other licenses
cPanel
yes
no
no
no
Exchange, BizTalk, Sharepoint, Office, Project, Visio
yes
Citrix, Veeam, Zerto, Trend, Turnkey
yes
Oracle, ...
MS Sharepoint, MS BizTalk Server, MS Team Foundation Server, MS Dynamics, Oracle, SUSE
yes
no
no
no
ISPmanager is offered free of charge to customers
cPanel, Plesk, ISPmanager
no
SUSE
yes
SharePoint 2010
yes
no
Transfer MS License
no
no
When Windows is installed from ISO CD.
yes
yes
Microsoft License mobility supported.
yes
no
no
no
no
yes
yes
no
Transfer
Transfer or bandwidth
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
transfer
transfer
Free transfer in
yes
yes
yes
no
yes
yes
no
yes
yes
yes
10 Mbps
yes
no
2 TB
yes
yes
yes
yes
Free transfer included
no
Only for monthly billing
5 TB per cloud server
3 TB - 10 TB per instance
yes
500 GB per server
yes
50 GB per account
1 Gbps
no
no
5 GB
no
10 Mbps
1 TB (Dallas and Miami)
2 TB IN and 2 TB OUT
If $10 per month is spent.
5 TB per account
no
no
1 TB per cloud server
Pay-as-you-go
yes
yes
yes
yes
yes
no
yes
yes
yes
no
yes
no
Need to prepay, but any size and no time limits
yes
yes
yes
yes
Transfer packages
no
no
no
no
no
no
yes
no
no
yes
no
Lower price if you commit in advance.
yes
yes
no
no
Resource bundles including transfer.
no
no
No Transfer Limit
yes
yes
yes
yes
1 Gbps
yes
no
yes
yes
yes
100 Mbps
yes
yes
2 TB IN and 2 TB OUT
no
yes
yes
no
yes
Transfer per server or account
account
account
account
cloud server
account
Is 1 Gbps per VM or ACCOUNT?
cloud server or virtual data centre
account
account
account
cloud server
account
cloud server
account
account
account
per account
Free private transfer
yes
yes
yes
yes
yes
yes
Only within a zone.
yes
yes
yes
no
yes
yes
Within an availability zone.
yes
yes
yes
Free transfer to dedicated/collocation
yes
N/A
yes
Hosted in beyond.pl
yes
yes
no
no
no
no
no
yes
no
no
Networking
Free IP
no
no
1 per cloud server
yes
2 per account
yes
1 per cloud server
yes
1 per cloud server
yes
yes
1 per cloud server, either dynamic or fixed but paid if cloud server is off.
yes
5 per account
yes
yes
1 dynamic per cloud server
yes
no
1 dynamic per server
yes
1 IP per server while it is running
yes
2 - 8 per cloud network
yes
yes
Mappable IP
yes
no
yes
no
yes
yes
Elastic IP
yes
yes
no
no
First server attached, additional can be mapped
yes
no
With purchased IP
yes
yes
yes
additional EIP addresses can be mapped to one or more servers
yes
Multiple IP per cloud server
yes
yes
yes
yes
yes
Service request with justification
yes
yes
no
Max 8 per server
yes
yes
yes
yes
yes
Only private and public
no
yes
yes
IP cost
$0.005 per hour
$1 per month
$0.003 per hour
1 GBP
€0.005 per hour
free
5.50
One free per cloud server if running.
$0.005 / hour
$0.004 per hour
$5
2.5 BGN / month
$3 per month
$1 per month
$2.5
$0.01 per hour
Maximum 3x number of cloud servers
$0.0027 per hour
0.0128 EUR / hour
IPv6
no
no
no
no
yes
yes
no
no
no
no
no
no
no
no
no
yes
Private IP
yes
yes
yes
no
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
no
Manage VLANs
Virtual Private Cloud
yes
yes
no
yes
yes
yes
Virtual Private Cloud
yes
yes
yes
no
yes
no
yes
yes
yes
no
Load balancing service
yes
no
no
yes
yes
yes
Included with Basic and Advanced NSX firewalls
yes
yes
yes
yes
no
no
Not a service, but there is pre-configured image with HAProxy & Pacemaker with hot standby sharing the same IP for failover.
partial
no
yes
yes
no
Load balancing type
software
no
software
software
software
yes
software
DNS
no
HAProxy
software
no
software
software
no
Security
Encrypted storage
no
no
no
no
no
yes
no
no
no
no
yes
no
yes
All data written to disks is encrypted by default.
yes
yes
no
VLAN per customer
If in "Virtual Private Cloud" or "Isolated"
yes
yes
yes
yes
yes
yes
If in Virtual Private Cloud
yes
no
Via support request
yes
Can be purchased
no
no
yes
yes
yes
Dedicated & cloud servers in single VLAN
May require setup cost
yes
N/A
no
yes
yes
no
no
no
Via support request
yes
no
no
Dedicated servers available via sales; offer not available on website.
yes
no
Private networks available
yes
VPN
via support
yes
no
no
yes
no
yes
yes
yes
Only to created virtual networks.
yes
yes
Via support request
yes
yes
yes
yes
yes
yes
yes
Firewall
Virtual Private Cloud and Isolated networks only
yes
no
no
yes
no
yes
Via vCloud Director
yes
$0.05 / hour
yes
yes
yes
no
yes
yes
yes
yes
hardware, statefull, IDS
yes
yes
ISO/IEC 27001
yes
no
yes
no
yes
no
yes
yes
yes
London Maidenhead, UK and Hong Kong
partial
yes
yes
yes
yes
SSAE 16 (former SAS 70 Type II)
yes
no
yes
no
yes
no
yes
SOC 1, SOC 2 and SOC 3
yes
yes
no
Only USA locations
partial
yes
yes
SOC2 and SOC3
yes
SOC 1 USA data centers
yes
yes
HIPAA Compilant
yes
yes
yes
yes
yes
no
yes
yes
yes
no
no
yes
FISMA Compilant
yes
no
yes
no
yes
no
yes
yes
no
US location only
yes
PCI DSS
yes
no
yes
no
yes
yes
yes
yes
no
yes
yes
yes
USA data centers
yes
Safe Harbor / EU Directive 95/46/EC
yes
no
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Locations
North America
San Diego, CA, USA
yes
New York, USA
Santa Clara, USA
Texas, USA
yes
Orlando, FL, USA
Dallas, TX, USA
San Francisco, CA, USA
Ashburn, VA, USA
New York, NY, USA
Toronto, Canada
yes
Somerset, NJ, USA San Jose, CA, USA
yes
no
New Jersey, USA
Denver, USA
yes
no
Northern Virginia, USA (East) Northern California, USA (West) Oregon, USA (West)
yes
Central US, Iowa
East US, Virginia
North Central US, Illinois
South Central US, Texas
West US, California
Toronto, Canada
Quebec City, Canada
yes
Lansing, MI, USA Phoenix, AZ, USA
yes
no
Dallas, TX, USA
Miami, FL, USA
San Jose, CA, USA
Los Angeles, CA, USA
San Antonio, TX, USA
Toronto, Canada
yes
Atlanta, GA, USA Richmond, VA, USA
yes
San Jose, California, USA
Washington D.C., USA
Miami, Florida, USA
Honolulu, Hawaii, USA
yes
Moncks Corner, South Carolina, USA (East)
Council Bluffs, Iowa, USA (Central)
The Dalles, Oregon, USA (West)
Ashburn, Nort Virginia, USA (East)
Montreal, Canada
yes
USA East & West
yes
no
South America
no
no
no
no
no
no
no
São Paulo, Brazil
yes
Brazil, Sao Paulo State
yes
no
no
no
no
no
São Paulo, Brasil
yes
no
no
Europe
no
Amsterdam, Netherlands
London, UK
yes
London, UK
yes
London, UK
yes
Poznań & Warsaw Poland
yes
London, UK
yes
no
Ireland
yes
Ireland
Netherlands
yes
no
Sofia, Bulgaria
yes
London Maidenhead, UK
London Portsmouth, UK
Amsterdam, Netherlands
yes
no
Zurich, Switzerland (2 data centers)
Warsaw, Poland
Frankfurt, Germany
yes
St. Ghislain, Belgium, EU (West)
London, UK, EU (West)
Frankfurt, Germany, EU (West)
Eemshaven, Netherlands, EU (West)
yes
yes
Switzerland, Austria, Germany
yes
Asia
no
Hong Kong, China
Petach Tikva, Israel
Jerusalem, Israel
Rosh Haayin, Israel
Tel Aviv, Israel
yes
no
Hong Kong, China Shanghai, China
yes
no
Kuala Lumpur, Malesia
yes
Jakarta, Indonesia
yes
Singapore Tokyo, Japan
yes
East Asia, Hong Kong
Southeast Asia, Singapore
Japan East, Saitama Prefecture
Japan West, Osaka Prefecture
yes
no
no
Hong Kong, China
yes
no
Manila, Philippines
yes
Mumbai, India (Asia South)
Changhua County, Taiwan (Asia East)
Tokyo, Japan (Asia North East)
Jurong West, Singapore (Asia South East)
yes
yes
no
Australia
no
no
no
no
no
no
Sydney, Melbourne, Perth
yes
Sydney, Australia
yes
Australia East, New South Wales
Australia Southeast, Victoria
yes
no
no
Sydney
yes
no
Perth, Melbourne
yes
Sydney, Australia
yes
yes
no
Africa
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
no
Reliability & Failover
SLA level
99.95%
99.9%
3% TCP/IP loss rate
30 ms latency
100%
100%
99.98%
100%
99.99%
99.995%
For 2+ VMs running in the same "Availability Set".
99.95%
Network & power
100%
99.9%
100%
100%
100%
99.95%
Includes network latency < 1 ms
100%
Africa: 99.95%
99.95%
SLA credit
5% for first 5 min. and every subsequent 30 min. Up to 100%.
5% monthly bill per each hour, up to 100% monthly bill
200% of hourly service fee for each hour
1 day per hour
20-45% of monthly bill
10% of annual bill
<99.9% - 10%
<99% - 25%
1,000% of unavailable time
10,000% up to one month bill
9,600%
5,000% up to last monthly bill
10% - 50%
5% monthly for up to 1h, 100% monthly for 11h+
99.95% - 98.3%: 50% monthly fee
< 98.3%: 100% monthly fee
SLA exceptions
scheduled maintenance
maitenance, customer generated failure, exploited server
less than 1 hour
scheduled maintenance
planned maintenance
Scheduled Maintenance, Force Majure
5 min.
out of Microsoft control
scheduled maintenance, attracts
<15 min., maintenance
15+ min., max equiv. of 30 days
maitenance
maitenance, periods < 5 min.
scheduled or emergency maintenance
planned maintenance
Multiple zones in region
yes
no
no
yes
yes
yes
2 - 5 per region
yes
Some geographic regions have multiple "regions" in Azure. There is also a concept of "fault domain", has separate power source and different network switch. Azure automatically allocates instances in the same role or "availability set" into different fault domains.
partial
Only US Central (Lansing, MI)
yes
no
Only US west and UK
partial
yes
In Zurich (Switzerland, Europe)
partial
yes
yes
Geneva and Zurich
yes
Tier 3+ DC
yes
yes
yes
yes
NextDC M1 Melbourne, Vocus DC1 Sydney, NextDC B1 Brisbane, Amcom DC3 Perth, Equinix SY4 Sydney
yes
Only US Central (Lansing, MI)
partial
yes
Tier 3:
Miami, FL, USA
Sydney, Australia
London Portsmouth, UK
Amsterdam, NL
Hong Kong

Tier 2:
London Maidenhead, UK
Dallas, TX, USA
Toronto, Canada
Los Angeles, CA, USA
San Jose, CA, USA
partial
US location tier 4
yes
USA data centers
yes
yes
Automatic failover to other server
yes
no
VMware HA and DRS
yes
yes
yes
With warm copy in different zone
yes
Auto Recovery service applies only to C3, C4, M3, R3, and T2 instance types running in the US East (Northern Virginia) region. The instances must be running within a VPC, must use EBS-backed storage, but cannot be Dedicated Instances.
partial
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
no
yes
yes
no
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
yes
yes
Storage attachment
network
server
fiber channel
no
network
network
Instance storage: server EBS: network
network
server
server
server
server
network & local
local
RAID level
ZFS pool of mirrors with ZIL and L2ARC
RAID 10
RAID 5
RAID 6
Raid DP
Bare Metal: none, RAID 1, 10
no
RAID 1
RAID 6
10
Backup - snapshot
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
no
with Elastic Containers
partial
no
yes
t
yes
no
yes
Backup - storage
yes
no
yes
yes
Veam
yes
yes
S3 or Glacier
yes
yes
no
yes
no
yes
no
yes
yes
yes
Services
Cloud Files service
Compatible with AWS S3.
yes
no
no
no
yes
no
VAST Object Storage
yes
S3 (Simple Storage Service)
yes
yes
no
no
no
no
no
yes
Only in USA region.
yes
yes
CDN service
no
no
yes
yes
no
no
no
Cloud Front
yes
yes
no
no
no
yes
no
In beta.
yes
no
no
DNS service
no
no
yes
yes
yes
no
no
Route 53
yes
yes
yes
no
no
yes
no
yes
no
yes
NoSQL service
no
no
no
no
no
no
no
DynamoDB, Redshift, SimpleDB
yes
yes
no
no
no
no
no
yes
no
no
SQL service
no
no
no
no
no
no
no
RDS (Simple Storage Service) - MySQL, MS SQL Server, Oracle
yes
yes
no
no
no
yes
no
yes
as managed service
yes
MySQL
yes
Memcache service
no
no
no
no
no
no
no
ElastiCache
yes
yes
no
no
no
yes
no
yes
no
no
Dedicated servers
yes
no
Both "traditional" dedicated servers and private cloud servers without shared tenancy on the same physical machine..
yes
yes
In beyond.pl
yes
yes
no
no
no
As LiquidWeb
yes
yes
no
no
Dedicated servers available via sales; offer not available on website.
yes
no
yes
yes
Collocation
yes
no
yes
no
In beyond.pl
yes
yes
yes
no
no
As LiquidWeb
yes
yes
no
no
yes
no
yes
yes
Support
Response Time
In urgent cases, not guaranteed.
15 min.
Named technical contact
SLA:
- 60 minutes for severity 1 incidents
- 8 hours standard requests
Basic: free
Developer: $49/month
Business: tiered 10% - 3%, min. $100
Enterprise: tiered 10% - 3%, min. $15,00
Basic: -
Developer: 12 hours
Business: 1 hour
Enterprise: 15 min.
SLA:
Developer: 8h
Standard: 2h
Professional: 1h
Premier: 15 min
Extended 24/7: 30 min.
Standard 24/7: 1 hour
Extended 9/5: 1 hour
Standard 9/5: 2 hours
SLA:
  • critical request: 4 hours to resolve, 1 hour assigned to a technican
  • non-critical: assigned & resolved in 8 hours
Average: 1 hour for urgent issues
Average (not in SLA):
1 min chat support
1 h ticket support
15 min. Platinum Plan
1 hour Gold Plan
4 hours Silver Plan
none for Bronze Plan
15 min. incidents 1 hour standard requests
24x7
yes
yes
yes
yes
yes
yes
yes
yes
all paid plans
yes
yes
With minimum Standard 24/7 support package.
yes
yes
yes
yes
Platinum Plan - high priority issues
Gold Plan - Outages only
yes
yes
yes
Free
yes
yes
yes
yes
yes
yes
yes
Basic level does not include any contact possibilities
no
included level covers only billing issues
no
infrastructure level
yes
no
yes
Paid level provides preferential service over support requests of equal severity, priority phone number which auto-escalates to management.
yes
yes
Bronze plan - billing issues only, otherwise community and knowledge center
yes
yes
yes
Phone
After ticket opened on-line
yes
yes
yes
yes
no
yes
yes
Business, Enterprise levels
yes
Standard (3 per month), Professional and Premier levels
yes
yes
yes
yes
Also Skype
yes
Platinum support level
yes
Gold and Platinum plans
yes
yes
no
Chat
yes
yes
yes
no
no
Business, Enterprise levels
yes
no
yes
no
no
yes
yes
no
no
no
Ticket system or email
yes
yes
yes
yes
yes
yes
yes
Developer, Business, Enterprise levels
yes
yes
yes
yes
yes
yes
yes
Paid plans only
yes
Only ticket system
no
yes
Forum
no
no
no
no
yes
no
yes
yes
no
no
no
no
yes
yes
yes
no
Knowledge base
yes
no
yes
yes
yes
FAQ
yes
yes
yes
yes
FAQ
yes
FAQ and tutorials
yes
yes
yes
yes
yes
Managed services
yes
yes
yes
yes
yes
no
Enterprise level
yes
no
yes
no
yes
no
no
no
yes
no
Billing
Cloud server biling period
hourly
hour
hour
month
yes
hour
month
second (1 minute minimum)
minute
hour
month
15 min
month
5 minutes
second (1 minute minimum)
hour
minute
No monthly precharge
yes
yes
yes
yes
no
no
yes
yes
no
no
For burst (hourly) use above $0.20 / hour you must have sufficient balance to cover 14 days of the excess use at the point that you add disk space or start a server.
yes
no
yes
yes
yes
yes
Billing per cloud server or account
account
cloud server
cloud server
server
cloud server
cloud server
yes
cloud server
cloud server
cloud server
cloud server
account
cloud server
account
see sustained usage discounts
account
server
account
License billing period
hour
hour
hour
month
hour
month
month
Eventhough VMs are billed to a second, licenses are billed per hour.
hour
minute
hour
month
month
month
5 minutes
second (1 minute minimum)
hour
hour
Prepaid
no
no
no
yes
post-paid
no
yes
no
no
no
yes
yes
yes
credit limit upon request
yes
no
no
also post-paid
yes
Currency
USD
USD
USD
GBP
USD, EUR, PLN
Depends on location
USD, GBP
AUD
USD
USD, EUR, CAD, GBP, DKK, NOK, SEK, CHF, JPY, AUD, NZD, KWR, RUB, ZAR, TRY, SAR, ARS, BRL, HKD, INR, MXN, IDR, TWD, MYR
USD
BGN
Depending on the location
USD, GBP, EUR
USD
USD, EUR, GBP, CHF, PHP, AUD, PLN, BRL, INR, SAR, IRR
USD
USD
USD, EUR, CHF
Credit card
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
PayPal
For dedicated servers only
partial
no
no
yes
yes
yes
no
no
no
yes
yes
yes
yes
no
no
yes
Wire transfer
Large payments only
yes
no
no
yes
yes
yes
no
no
no
yes
yes
yes
yes
no
no
yes
Resource plans
With Contract
yes
no
no
no
yes
yes
no
no
no
no
no
no
no
yes
yes
no
Longer subscription
With Contract
yes
no
no
no
yes
yes
no
no
no
yes
month and year
yes
4% for Quarter, 7% for Bi-annual, 9% for Year
yes
up to 3 years
yes
no
no
no
Reservation
With Contract
yes
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
Volume Discounts
With Contract or Reseller Agreement
yes
no
yes
Bonuses for larger prepaid charges - up to 100%
yes
yes
yes
In reserved instances and transfer
yes
Enterprise Agreement
yes
no
no
yes
no
yes
no
Only transfer and cloud files storage
yes
no
Trial & Specials
Free trial
no
30 day
yes
G2.1GB cloud server + 50 GB of block storage for one year
yes
no
20 PLN (~ $5) for Cloudorado users
yes
7 days
yes
30 days for Australian customers only
yes
no
$200
yes
no
7 days
yes
5 days
yes
no
7 days
yes
$300 for one year
yes
14 days or $200
yes
5 CHF, 4 EUR, 5 USD
yes
Money back guarantee
no
no
no
no
no
30 days
yes
7 Days
yes
no
no
no
no
no
yes
no
no
no
yes
Free entry level service
no
no
no
no
no
no
no
Free Tier for one year
yes
MSDN subscribers get $50-$150 credits per month
yes
no
no
no
no
Free tier of 1GB RAM, 50GB SSD & 5TB data transfer per month. Accounts spending over $10 per month automatically qualify.
yes
Always Free limited access to many common services.
yes
no
no
Third-Party Tools Support
Rightscale
yes
no
no
no
no
no
no
yes
yes
no
no
no
no
no
yes
no
no
Scalr
yes
no
no
no
no
no
no
yes
yes
no
no
no
no
no
yes
no
no
Provider Information
Name
M5 Hosting, Inc.
Kamatera Inc.
Atlantic.Net
Hyve Managed Hosting
Beyond.pl Sp z o. o.
Access Alto
Zettagrid Pty Ltd
Amazon
Microsoft
Liquid Web
Cloudware.bg
ElasticHosts Ltd
eApps Hosting
CloudSigma
Google Inc.
Dimension Data
Exoscale
Address
10601 Tierrasanta Blvd. #G-135, San Diego, CA 92124
440 West Kennedy Blvd, Suite 3, Orlando, FL 32810, USA
Richmond House, 105 High Street, Crawley, West Sussex, RH10 1DD, United Kingdom
ul. Palacza 113, 60-273 Poznań, Poland
5th Floor, 315 5th Avenue
New York, NY 10016 United States
Level 36 1 Farrer Place Sydney, NSW 2000 Australia
Seattle, Washington, U.S.
1 Microsoft Way, Redmond, WA 98052, USA
4210 S. Creyts Rd, Lansing, MI 48917-9526, US
1784 Sofia, Mladost 1
20A Andrey Saharov Blvd.
Studio 2.01 Power Road Studios 114 Power Road Chiswick London W4 5PY United Kingdom
7742 Spalding Drive # 363, Norcross, GA 30092, USA
Badenerstrasse 549 8048 Zurich Switzerland
Googleplex, Mountain View, California, USA
5201 Great America Parkway Santa Clara, CA 95054
Route de Marcolet 39 CH - 1023 Crissier Switzerland
Year founded
2001
1995
1994
1999
2005
2010
1994
AWS: 2006
1975
Azure: 2010
1997
2013
2008
1996
2009
1998
1983
2011
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