[cloud providers]Cloud Providers Comparison

The cloud computing providers comparison delivers detailed information about each cloud computing company. It breaks down each cloud computing provider offer into 130+ distinct features that might be relevant to your cloud computing provider selection process (such as SLA, security, and certifications - SSAE 16, HIPPA, FISMA, and PCI). The cloud computing providers comparison gathers everything into a single resource.
Providers
Atlantic.Net M5 Cloud Hosting Kamatera Storm on Demand Bit Refinery Dimension Data e24cloud Cloudware Rackspace Exoscale ZettaGrid Hyve GigeNET Google Cloud Platform ElasticHosts VPS.NET StratoGen CloudSigma AWS (Amazon Web Services) JoyentCloud eApps Microsoft Azure
Cloud Features & Management
Hourly Pay-As-You-Go
per second
yes
yes
yes
no
no
yes
yes
no
yes
yes
no
no
yes
yes
with burst pricing
yes
no
yes
yes
yes
yes
no
per minute
yes
Cloud Management Software
proprietary
CloudStack
proprietary
proprietary
VMware vCloud Director
proprietary
proprietary
OnApp
OpenStack
CloudStack
VMware vCloud Director
proprietary
proprietary
proprietary
OnApp
VMware vCloud Director
proprietary
proprietary
proprietary
OnApp
proprietary
One Account For All Locations
yes
yes
yes
yes
yes
yes
one location only
yes
yes
yes
yes
no
yes
Coming soon
no
yes
no
no
yes
yes
yes
yes
Web Interface
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Mobile App
no
no
no
no
no
no
Dedicated app for iOS and Android
yes
no
yes
no
no
no
no
no
Mobile-friendly web UI and third-party iOS application.
yes
no
no
yes
no
no
no
Languages
English
English, Japanese, Chinese (simplified), Russian, French, Brazilian Portuguese, Catalan, Korean, Spanish, German, Italian, Norwegian, Arabic; support in English
English
English
English
English
English, Polish, German
English, Bulgarian
English
English
English
English
English, Chinese Simplified, Chinese Traditional, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish
English
English
English
English, Bulgarian, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish
English
English
English
English
Terminal access
yes
yes
no
yes
yes
no
yes
no
yes
yes
yes
yes
yes
VNC
yes
yes
yes
VNC
yes
no
no
yes
no
API
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
AWS-compatible API
no
Object storage compatible with AWS S3.
partial
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
yes
no
no
no
OpenStack-compatible API
no
no
no
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
no
no
Command line
yes
yes
no
no
no
no
With AWS command line tools
yes
no
yes
no
no
no
yes
yes
yes
yes
yes
yes
yes
no
yes
Auto-scaling
no
yes
no
no
no
no
Vertical
yes
no
Horizontal
yes
no
no
no
horizontal
yes
Vertical with Elastic Containers
yes
Vertical
yes
no
no
horizontal
yes
Both vertical and horizontal
yes
no
horizontal
yes
Vertical scaling without reboot
no
no
no
no
no
no
no
no
no
no
yes
yes
no
no
with Elastic Containers
yes
yes
yes
no
no
yes
no
no
Image from cloud server
no
yes
yes
yes
yes
yes
yes
no
yes
in development
no
Custom Image Catalogue via vCloud Diretor
yes
no
yes
yes
clone from snapshot
yes
yes
yes
yes
yes
no
yes
Upload cloud server image
no
yes
no
no
yes
VM Ware OVF
yes
no
no
yes
in development
no
Can be as service request AUD 110
no
no
yes
yes
no
OVF
yes
yes
VM Import/Export Tools
yes
no
no
yes
Download cloud server image
no
yes
no
no
yes
yes
no
no
yes
in development
no
yes
no
yes
yes
no
yes
yes
VM Import/Export Tools
yes
no
no
yes
Mount CD/DVD ISO
no
yes
yes
no
yes
yes
no
Can make your installation with predefined set of Linux distributions (boot.rackspace.com)
partial
no
yes
no
no
yes
no
yes
yes
no
no
Only by request to [email protected]
partial
no
Cloud Servers
Hypervisor
QEMU
Xen
Xen
VMware
VMware
KVM
KVM
Xen
KVM
VMware
VMware
Xen
KVM
KVM
KVM
WMware
KVM
Xen
SmartOS, KVM
Xen
Hyper-V
RAM
1 GB - 128 GB
2 GB - 120 GB
1 GB - 256 GB
1 GB - 256 GB
4 MB - 60 GB
1 GB - 128 GB
512 MB - 32 GB
512 MB - 16 GB
1 GB - 240 GB
512 MB - 225 GB
256 MB - 256 GB
1 GB - 64 GB
256 MB - 16 GB
0.6 GB - 624 GB
0.25 GB - 64 GB
512 MB - 22 GB
4 MB - 96 GB
Possible to go up to 512 GB on request. Limit depends also on region.
512 MB - 128 GB
630 MB - 3904 GB
640 MB - 256 GB
512 MB - 32 GB
448 GB available only in G family instances, which are available only in few regions.
768 MB - 448 GB
CPU cores
1 - 20
1 - 24
1 - 64
1 - 64
1 - 8
1 - 16
1 - 16
1 - 16
1 - 32
1 - 48
1 - 20
1 - 8
1 - 8
1 - 96
1 - 16
1 - 11
1 - 16
Max 80 GHz
1 - 60
1 - 128
1 - 32
1 - 16
32 cores available only in G family instances, which are available only in West US region.
1 - 16
(32 in West US)
Storage
40 GB - 4 TB
5 GB - 16 TB
20 GB - 20 TB
35 GB - 15 TB
1 GB - 5 TB
10 GB - 2.5 TB
40 GB - 5 TB
10 GB - 500 GB
20 GB - 1.2 TB
10 GB - 8000 GB
500GB - 80TB
10 GB - 10 TB
10 GB - 100 GB
1 GB - 64 TB
1 GB - 14.5 TB
1 GB - 500 GB
1 GB - 10 TB
1 GB - 84 TB
Instance: 160 GB - 48 TB
EBS: 1 GB - 20 TB
20 GB - 30 TB
8 GB - 750 GB
Maximum storage size depends on server type, in most cases 2 TB per CPU core.
1 GB - 32 TB
Persistent instance storage
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Unless using SSD local storage.
yes
yes
yes
yes
yes
no
yes
yes
yes
Custom RAM & CPU ratio
no
no
yes
no
yes
yes
yes
yes
no
no
yes
yes
But there are 3 types: balanced, memory and CPU and almost any cloud server size in this proportions
no
no
yes
RAM can be extended from base size.
no
yes
yes
no
no
But CPU - RAM ratio needs to be in certain range.
yes
no
Independent storage size
no
yes
yes
Storage can be extended.
no
yes
yes
yes
yes
Can extended with block store service.
partial
UI provides typical disk sizes by default, but it can be customized in advanced settings or via API.
yes
yes
yes
yes
yes
yes
Can be extended from base size.
no
yes
yes
Can be extended or replaced by EBS.
no
no
yes
Each instance type has preallocated storage, which can be then extended. Maximum storage reaches 2 TB per CPU core.
partial
Burstable CPU
yes
yes
yes
no
yes
no
no
CPU can burst up to 4x if capacity is available.
yes
no
no
no
no
only f1-micro
no
yes
yes
yes
With exception of t1 and t2 instance types
partial
Including adding CPU cores for SmartOS instances.
yes
yes
no
GPU instances
no
no
no
no
no
no
no
no
no
yes
no
no
no
yes
no
no
no
no
yes
no
no
yes
SSD Storage Available
no
Hybrid
yes
yes
yes
no
no
no
yes
yes
yes
IO based storage tiering
yes
yes
no
yes
yes
With Fusion IO nodes.
yes
yes
yes
yes
High I/O instances
yes
no
D instance family only.
yes
Resource usage monitoring (CPU, RAM, disc, network, ...)
yes
yes
yes
yes
yes
no
yes
yes
yes
no
Via VMware vSphere
yes
yes
yes
Including application metrics for typical open source software.
yes
yes
no
yes
yes
yes
yes
Turned off Cost
full
storage and IP
storage and IP
full
storage
full
storage only
full
full
storage
full
full
storage only
storage only
storage
storage only
EBS storage if used, Elastic IP if used
full
full
full
Images & Licenses
Preinstalled cloud server images
15
14
44
10
32
24
20
37
10
112
15
Including "Click to Deploy software packages"
28
28
100+
250
12000+
33
35
102
Windows license
2003 2008 2008 R2
yes
Windows 2008 R2 Standard, Windows 2012 Standard
yes
7
8.1
10
Server 2008 R2 Web,Standard,Enterprise,Datacenter
2012 R2 Standard,Datacenter
2016 Standard,Datacenter
yes
2008 R2
yes
2008 Standard 2012 Standard
yes
2008 R2 Standard, Enterprise 2008 Standard, Enterprise 2003 Standard, Enterprise
yes
2008 R2 Standard, 2012
yes
2012 STD R2
yes
yes
2008 R2
2012
2012 R2
yes
2016, 2008, 2012
yes
yes
2003 R2 Enterprise 2008 R2 Enterprise
yes
2008 R2
yes
2008 R2 Web, Standard, Enterprise
2012 Standard
Remote Desktop Services SALs
yes
2003 Standard 2003 R2 Standard 2008 Standard 2008 R2 Standard
yes
2008 Standard, Data Center 2012 Essentials, Standard, Data Center 2003 Terminal Server
yes
2012 Datacenter, R2 Datacenter, Standard
2008 Enterprise, Standard 2003 Standard
yes
yes
2008 R2 Standard, Entrprise
yes
2008 Enterprise, 2008 R2 Enterprise, 2012 Standard
yes
Server 2008 R2 SP1
Server 2012 Datacenter
Server 2012 R2 Datacenter
Server Essentials Experience
HPC Pack 2012 R2
Server Technical Preview/br/>
yes
SQL Server license
no
SQL Server Standard, Web, Enterprise
yes
no
no
2012 Standard 2012 Business Intelligence, Enterprise
yes
2008 R2 STD, ENT 2012 R2 STD, ENT
yes
no
on request
yes
yes
Standard, Enterprise, Web
yes
no
no
2008 Web, Standard, Enterprise
2012 Standard
yes
no
Web Standard, Enterprise
yes
2012 Enterprise, Standard, Web
2008 R2 Web, Standard
yes
yes
no
2008 R2 Standard 64bit, 2008 R2 Web 64bit, 2012 R2 Standard 64bit, 2012 R2 Web 64bit
yes
SQL Server 2008 R2 SP2 Std, Web, Enterprise
SQL Server 2008 R2 SP3 Std, Web, Enterprise
SQL Server 2012 SP1 Std, Web, Enterprise
SQL Server 2014 Std, Web, Enterprise
yes
RedHat Linux license
no
no
no
no
no
Free
yes
no
no
yes
yes
6,7
yes
no
yes
no
no
yes
no
yes
no
no
yes
Other licenses
no
cPanel
yes
no
no
no
SharePoint 2010
yes
no
no
Vyatta vRouter
yes
no
Citrix, Veeam, Zerto, Trend, Turnkey
yes
cPanel, Interworx, DirectAdmin, Litespeed LSWS, Litespeed LSLB
SUSE
yes
no
R1Soft, Litespeed, Server Density, WHMCS, Cpanel, Plesk, Direct Admin
yes
Exchange, BizTalk, Sharepoint, Office, Project, Visio
yes
no
Oracle, ...
Riverbed Stingray, Riak Enterprise
yes
ISPmanager is offered free of charge to customers
cPanel, Plesk, ISPmanager
MS Sharepoint, MS BizTalk Server, MS Team Foundation Server, MS Dynamics, Oracle, SUSE
yes
Transfer MS License
no
no
no
When Windows is installed from ISO CD.
yes
no
no
Microsoft License mobility supported.
yes
no
yes
yes
yes
no
no
Transfer
Transfer or bandwidth
transfer
transfer
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
transfer
Free transfer in
yes
yes
yes
yes
yes
yes
yes
10 Mbps
yes
yes
yes
no
no
no
yes
no
no
yes
yes
yes
yes
2 TB
yes
Free transfer included
1 TB
yes
no
Only for monthly billing
5 TB per cloud server
no
3000 GB
no
50 GB per account
10 Mbps
no
1 TB per cloud server
no
500 GB per server
yes
up to 10 TB per month depending on cloud server size and only for monthly+ subscriptions
no
1 TB (Dallas and Miami)
10 Gbps
1 Gbps
no
no
1 GB
2 TB IN and 2 TB OUT
5 GB
Pay-as-you-go
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
no
yes
yes
yes
no
yes
Need to prepay, but any size and no time limits
yes
yes
yes
no
yes
Transfer packages
no
no
no
yes
no
Resource bundles including transfer.
no
no
no
no
no
yes
no
no
no
Lower price if you commit in advance.
yes
no
no
no
no
no
yes
no
No Transfer Limit
10 - 70 Mbps per cloud server depending on its size
no
yes
yes
yes
yes
no
yes
100 Mbps
yes
200 MBps - 10 Gbps Network speed depends on server size
yes
yes
no
yes
yes
yes
yes
1 Gbps
yes
yes
yes
yes
2 TB IN and 2 TB OUT
no
yes
Transfer per server or account
account
account
account
account
account
account
account
cloud server
account
per account
cloud server or virtual data centre
cloud server
cloud server
account
account
VM
Is 1 Gbps per VM or ACCOUNT?
account
account
account
cloud server
account
Free private transfer
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
Within an availability zone.
yes
yes
yes
yes
Only within a zone.
yes
yes
yes
Free transfer to dedicated/collocation
yes
yes
N/A
no
no
Hosted in beyond.pl
yes
no
yes
no
no
no
yes
no
yes
no
no
Networking
Free IP
1 per cloud server
yes
no
no
yes
2 - 8 per cloud network
yes
1 per cloud server
yes
yes
yes
yes
yes
2 per account
yes
1 per cloud server
yes
1 IP per server while it is running
yes
1 dynamic per cloud server
yes
yes
1 per cloud server
yes
1 dynamic per server
yes
1 per cloud server, either dynamic or fixed but paid if cloud server is off.
yes
yes
no
5 per account
Mappable IP
yes
yes
no
no
yes
yes
no
no
additional EIP addresses can be mapped to one or more servers
yes
yes
yes
yes
First server attached, additional can be mapped
yes
no
yes
With purchased IP
yes
Elastic IP
yes
no
no
yes
Multiple IP per cloud server
yes
yes
yes
Max 8 per server
yes
yes
yes
yes
yes
yes
yes
Service request with justification
yes
yes
Only private and public
no
yes
yes
yes
yes
yes
via support
partial
yes
no
IP cost
$0.003 per hour
$0.005 per hour
$1 per month
$5
Maximum 3x number of cloud servers
$0.0027 per hour
€0.005 per hour
2.5 BGN / month
$0.00274 / h
0.0128 EUR / hour
5.50
1 GBP
$0.0013 per hour
$0.01 per hour
$3 per month
$2
free
$2.5
One free per cloud server if running.
$0.005 / hour
$1 per month
$0.004 per hour
IPv6
no
no
no
no
no
no
no
no
yes
no
yes
yes
no
no
no
yes
no
no
no
no
no
Private IP
yes
yes
yes
yes
yes
yes
no
no
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Manage VLANs
no
Virtual Private Cloud
yes
yes
yes
yes
yes
yes
no
yes
no
yes
yes
yes
yes
no
yes
yes
Virtual Private Cloud
yes
via support
partial
no
yes
Load balancing service
no
yes
no
yes
no
yes
yes
no
yes
no
Included with Basic and Advanced NSX firewalls
yes
yes
no
yes
no
no
yes
no
yes
yes
Not a service, but there is pre-configured image with HAProxy & Pacemaker with hot standby sharing the same IP for failover.
partial
yes
Load balancing type
no
software
no
software
software
software
no
software
yes
no
software
no
no
software
no
software
software and enterprise appliance
HAProxy
software
DNS
Security
Encrypted storage
no
no
no
no
no
yes
no
no
no
no
yes
no
All data written to disks is encrypted by default.
yes
yes
no
no
yes
no
no
no
no
VLAN per customer
If in "Virtual Private Cloud" or "Isolated"
yes
yes
no
yes
yes
yes
Via support request
yes
yes
yes
yes
yes
yes
Can be purchased
no
yes
yes
yes
If in Virtual Private Cloud
yes
yes
no
Dedicated & cloud servers in single VLAN
May require setup cost
yes
N/A
no
no
Via support request
yes
no
Private networks available
yes
yes
no
no
yes
Dedicated servers available via sales; offer not available on website.
yes
no
no
no
VPN
no
via support
yes
no
yes
yes
yes
no
Via support request
yes
Brocade Vyatta® vRouter appliance available
no
yes
yes
yes
no
yes
yes
no
yes
no
yes
no
yes
Only to created virtual networks.
yes
Firewall
no
Virtual Private Cloud and Isolated networks only
yes
no
yes
yes
hardware, statefull, IDS
yes
no
no
yes
yes
Via vCloud Director
yes
yes
no
yes
yes
no
yes
yes
$0.05 / hour
yes
no
yes
yes
ISO/IEC 27001
yes
no
no
yes
yes
yes
no
yes
yes
London Maidenhead, UK and Hong Kong
partial
yes
yes
yes
yes
yes
SSAE 16 (former SAS 70 Type II)
yes
yes
no
yes
yes
SOC 1 USA data centers
yes
no
no
yes
no
Only in Los Angeles, CA, USA
partial
SOC2 and SOC3
yes
Only USA locations
partial
yes
yes
yes
yes
yes
SOC 1, SOC 2 and SOC 3
yes
HIPAA Compilant
yes
yes
yes
yes
no
no
no
yes
yes
yes
yes
yes
yes
no
yes
FISMA Compilant
yes
no
no
no
no
no
yes
yes
US location only
yes
yes
yes
PCI DSS
yes
no
USA data centers
yes
no
no
no
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
Safe Harbor / EU Directive 95/46/EC
yes
yes
no
yes
no
yes
yes
yes
yes
yes
no
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
Locations
North America
Orlando, FL, USA
Dallas, TX, USA
San Francisco, CA, USA
New York, NY, USA
Toronto, Canada
yes
San Diego, CA, USA
yes
New York, USA
Santa Clara, USA
Texas, USA
yes
Lansing, MI, USA Phoenix, AZ, USA
yes
Denver, US Seattle, US
yes
USA East & West
yes
no
no
Chicago, Dallas, Northern Virginia
yes
no
no
Somerset, NJ, USA San Jose, CA, USA
yes
Chicago, IL, USA Los Angeles, CA, USA
yes
Moncks Corner, South Carolina, USA (East)
Council Bluffs, Iowa, USA (Central)
The Dalles, Oregon, USA (West)
Ashburn, Nort Virginia, USA (East)
Montreal, Canada
yes
Dallas, TX, USA
Miami, FL, USA
San Jose, CA, USA
Los Angeles, CA, USA
San Antonio, TX, USA
Toronto, Canada
yes
US: Atlanta (Georgia), Chicago (Illinois), Dallas (Texas), Los Angeles (California), Miami (Florida), New York City, San Jose (California), Salt Lake City (Utah), Seattle (Washington), Washington DC
Canada: Montreal, Torronto
yes
New Jersey, USA
Denver, USA
yes
San Jose, California, USA
Washington D.C., USA
Miami, Florida, USA
Honolulu, Hawaii, USA
yes
Northern Virginia, USA (East) Northern California, USA (West) Oregon, USA (West)
yes
Bay Area, USA
Las Vegas, USA
Northern Virginia, USA
yes
Atlanta, GA, USA Richmond, VA, USA
yes
Central US, Iowa
East US, Virginia
North Central US, Illinois
South Central US, Texas
West US, California
Toronto, Canada
Quebec City, Canada
yes
South America
no
no
no
no
no
no
no
no
no
no
no
no
no
São Paulo, Brasil
yes
no
Sao Paulo, Brazil
yes
no
no
São Paulo, Brazil
yes
no
no
Brazil, Sao Paulo State
yes
Europe
London, UK
yes
no
Amsterdam, Netherlands
London, UK
yes
no
no
yes
Poznań & Warsaw Poland
yes
Sofia, Bulgaria
yes
England
yes
Switzerland, Austria, Germany
yes
no
London, UK
yes
no
St. Ghislain, Belgium, EU (West)
London, UK, EU (West)
Frankfurt, Germany, EU (West)
Eemshaven, Netherlands, EU (West)
yes
London Maidenhead, UK
London Portsmouth, UK
Amsterdam, Netherlands
yes
London, England
Manchester, England
Haarlem (Amsterdam), Netherlands
Paris, France Frankfurt, Germany
yes
London, UK
yes
Zurich, Switzerland (2 data centers)
Warsaw, Poland
Frankfurt, Germany
yes
Ireland
yes
Amsterdam, Netherlands, Europe
yes
no
Ireland
Netherlands
yes
Asia
no
no
Hong Kong, China
Petach Tikva, Israel
Jerusalem, Israel
Rosh Haayin, Israel
Tel Aviv, Israel
yes
no
no
yes
no
no
Hong Kong, China
yes
no
Jakarta, Indonesia
yes
Hong Kong, China Shanghai, China
yes
no
Mumbai, India (Asia South)
Changhua County, Taiwan (Asia East)
Tokyo, Japan (Asia North East)
Jurong West, Singapore (Asia South East)
yes
Hong Kong, China
yes
Tokyo, Japan
Singapore, Singapore
New Dehli, India
yes
Kuala Lumpur, Malesia
yes
Manila, Philippines
yes
Singapore Tokyo, Japan
yes
no
no
East Asia, Hong Kong
Southeast Asia, Singapore
Japan East, Saitama Prefecture
Japan West, Osaka Prefecture
yes
Australia
no
no
no
no
no
yes
no
no
Sydney, Australia
yes
no
Sydney, Melbourne, Perth
yes
no
no
Sydney, Australia
yes
Sydney
yes
Sydney, Australia
yes
no
Perth, Melbourne
yes
Sydney, Australia
yes
no
no
Australia East, New South Wales
Australia Southeast, Victoria
yes
Africa
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
Reliability & Failover
SLA level
100%
99.95%
99.9%
3% TCP/IP loss rate
30 ms latency
Network & power
100%
100%
Includes network latency < 1 ms
100%
Africa: 99.95%
99.98%
99.9%
Unmanaged: 99.9% Managed: 100%
99.95%
99.99%
100%
Network only
100%
99.95%
100%
Unmanaged: 99.9%
Managed: 100%
100%
100%
99.995%
100%
100%
For 2+ VMs running in the same "Availability Set".
99.95%
SLA credit
5% monthly bill per each hour, up to 100% monthly bill
5% for first 5 min. and every subsequent 30 min. Up to 100%.
1,000% of unavailable time
99.99 to 100% 0 to 43.2 mins 5% 98% to 99.8% 43.2 mins to 14 hrs 24 mins 10% 95% to 97.9% 14 hrs 24 mins to 36 hrs 25% 90% to 94.9% 36 to 72 hrs 50% 89.9% or below more than 72 hrs 100%
Up to 100%
5% monthly for up to 1h, 100% monthly for 11h+
200% of hourly service fee for each hour
Unmanaged: 5% for each hour, up to 100% Managed: 10% for each hour, up to 100%
99.95% - 98.3%: 50% monthly fee
< 98.3%: 100% monthly fee
20-45% of monthly bill
Progressive 5% monthly for 99.999% to 100% for 89.9%
10% - 50%
10,000% up to one month bill
Unmanaged: 5% for each hour, up to 100% Managed: 10% for each hour, up to 100%
1 day per hour
5,000% up to last monthly bill
10% of annual bill
5% for each 30 min, up to 100%
9,600%
<99.9% - 10%
<99% - 25%
SLA exceptions
less than 1 hour
scheduled maintenance
maitenance, customer generated failure, exploited server
scheduled maintenance, attracts
maitenance, out of BitRefinery control
scheduled or emergency maintenance
planned maintenance
maitenance
planned maintenance
Scheduled Maintenance, Force Majure
scheduled maintenance
Network only
maitenance, periods < 5 min.
<15 min., maintenance
Maintenance
maitenance
5 min.
maitenance
15+ min., max equiv. of 30 days
out of Microsoft control
Multiple zones in region
no
yes
no
Only US Central (Lansing, MI)
yes
no
yes
yes
no
yes
Geneva and Zurich
yes
yes
no
yes
Only US west and UK
partial
yes
yes
In Zurich (Switzerland, Europe)
partial
2 - 5 per region
yes
no
yes
Some geographic regions have multiple "regions" in Azure. There is also a concept of "fault domain", has separate power source and different network switch. Azure automatically allocates instances in the same role or "availability set" into different fault domains.
partial
Tier 3+ DC
yes
Only US Central (Lansing, MI)
partial
yes
USA data centers
yes
yes
yes
yes
NextDC M1 Melbourne, Vocus DC1 Sydney, NextDC B1 Brisbane, Amcom DC3 Perth, Equinix SY4 Sydney
yes
yes
Tier 3:
Miami, FL, USA
Sydney, Australia
London Portsmouth, UK
Amsterdam, NL
Hong Kong

Tier 2:
London Maidenhead, UK
Dallas, TX, USA
Toronto, Canada
Los Angeles, CA, USA
San Jose, CA, USA
partial
yes
US location tier 4
yes
Equinix / Switch
yes
Automatic failover to other server
yes
no
no
yes
yes
yes
yes
yes
With warm copy in different zone
yes
VMware HA and DRS
yes
yes
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
yes
yes
yes
no
Auto Recovery service applies only to C3, C4, M3, R3, and T2 instance types running in the US East (Northern Virginia) region. The instances must be running within a VPC, must use EBS-backed storage, but cannot be Dedicated Instances.
partial
yes
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
Storage attachment
server
network
server
network
no
server
network
local
network
fiber channel
network & local
server
network
network
server
Instance storage: server EBS: network
server
network
RAID level
ZFS pool of mirrors with ZIL and L2ARC
Bare Metal: none, RAID 1, 10
RAID 6
no
RAID 10
10
RAID 5
RAID 1
RAID 10
Raid DP
RAID 6
RAID Z-
Backup - snapshot
no
yes
yes
yes
Including replication with Zerto or Veeam
yes
no
yes
no
yes
yes
yes
yes
yes
t
yes
with Elastic Containers
partial
yes
yes
yes
yes
no
no
yes
Backup - storage
yes
yes
no
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
Veam
yes
no
S3 or Glacier
yes
yes
yes
yes
Services
Cloud Files service
no
Compatible with AWS S3.
yes
no
no
no
Only in USA region.
yes
yes
no
yes
yes
VAST Object Storage
yes
no
no
yes
no
no
no
no
S3 (Simple Storage Service)
yes
Manta Storage
yes
no
yes
CDN service
yes
no
no
no
no
no
no
no
yes
no
no
yes
no
In beta.
yes
no
yes
no
no
Cloud Front
yes
yes
yes
yes
DNS service
no
no
no
yes
no
no
yes
no
yes
yes
no
yes
no
yes
no
yes
no
no
Route 53
yes
no
yes
yes
NoSQL service
no
no
no
no
no
no
no
no
yes
no
no
no
no
yes
no
MySQL
yes
no
no
DynamoDB, Redshift, SimpleDB
yes
Manta Storage
yes
no
yes
SQL service
no
no
no
no
no
as managed service
yes
no
no
yes
MySQL
yes
no
no
no
yes
no
no
no
no
RDS (Simple Storage Service) - MySQL, MS SQL Server, Oracle
yes
no
yes
yes
Memcache service
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
no
no
no
no
ElastiCache
yes
yes
yes
yes
Dedicated servers
Both "traditional" dedicated servers and private cloud servers without shared tenancy on the same physical machine..
yes
yes
no
As LiquidWeb
yes
no
yes
In beyond.pl
yes
yes
yes
yes
no
yes
yes
no
no
no
yes
Dedicated servers available via sales; offer not available on website.
yes
no
no
no
no
Collocation
yes
yes
no
As LiquidWeb
yes
no
yes
In beyond.pl
yes
yes
yes
yes
yes
no
yes
no
no
no
yes
yes
no
no
no
no
Support
Response Time
In urgent cases, not guaranteed.
15 min.
Extended 24/7: 30 min.
Standard 24/7: 1 hour
Extended 9/5: 1 hour
Standard 9/5: 2 hours
15 seconds (not in SLA)
15 min. incidents 1 hour standard requests
SLA:
- 60 minutes for severity 1 incidents
- 8 hours standard requests
15 min. Platinum Plan
1 hour Gold Plan
4 hours Silver Plan
none for Bronze Plan
Named technical contact
Average (not in SLA):
1 min chat support
1 h ticket support
Basic: free
Developer: $49/month
Business: tiered 10% - 3%, min. $100
Enterprise: tiered 10% - 3%, min. $15,00
Basic: -
Developer: 12 hours
Business: 1 hour
Enterprise: 15 min.
Basic: 24h
Developer: 24h
Production: 12h
Business Critical: 1h Mission Critical: 0.5h
SLA:
  • critical request: 4 hours to resolve, 1 hour assigned to a technican
  • non-critical: assigned & resolved in 8 hours
Average: 1 hour for urgent issues
SLA:
Developer: 8h
Standard: 2h
Professional: 1h
Premier: 15 min
24x7
yes
yes
yes
yes
yes
yes
yes
With minimum Standard 24/7 support package.
yes
yes
yes
yes
yes
yes
Platinum Plan - high priority issues
Gold Plan - Outages only
yes
yes
yes
yes
yes
yes
Production, Business Critical, Mission Critical plans
yes
yes
all paid plans
yes
Free
yes
yes
yes
infrastructure level
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
Bronze plan - billing issues only, otherwise community and knowledge center
yes
yes
Don't include managed cloud hosting.
yes
yes
yes
Basic level does not include any contact possibilities
no
Basic plan
yes
Paid level provides preferential service over support requests of equal severity, priority phone number which auto-escalates to management.
yes
included level covers only billing issues
no
Phone
yes
After ticket opened on-line
yes
yes
yes
Skype, free
yes
yes
no
yes
yes
no
yes
yes
yes
Gold and Platinum plans
yes
yes
yes
yes
Platinum support level
yes
Business, Enterprise levels
yes
Production, Business Critical, Mission Critical plans
yes
Also Skype
yes
Standard (3 per month), Professional and Premier levels
yes
Chat
yes
yes
yes
yes
no
no
no
no
yes
no
no
no
no
no
yes
yes
Business, Enterprise levels
yes
yes
yes
no
Ticket system or email
yes
yes
yes
yes
free
yes
Only ticket system
no
yes
yes
yes
yes
yes
yes
yes
Paid plans only
yes
yes
yes
yes
yes
Developer, Business, Enterprise levels
yes
yes
yes
yes
Forum
no
no
no
no
no
yes
yes
no
no
no
no
no
no
yes
no
no
yes
yes
no
no
yes
Knowledge base
yes
yes
no
yes
no
yes
yes
FAQ
yes
yes
yes
FAQ
yes
yes
no
yes
FAQ and tutorials
yes
yes
yes
yes
yes
yes
Managed services
no
yes
yes
yes
no
yes
yes
no
yes
no
no
yes
yes
no
yes
yes
no
Enterprise level
yes
no
no
no
Billing
Cloud server biling period
second
hourly
hour
hour
month
hour
yes
month
hour
minute
month
month
hour
second (1 minute minimum)
15 min
month
hour
5 minutes
second (1 minute minimum)
hour
month
minute
No monthly precharge
yes
yes
yes
no
no
yes
yes
no
yes
yes
no
no
yes
For burst (hourly) use above $0.20 / hour you must have sufficient balance to cover 14 days of the excess use at the point that you add disk space or start a server.
yes
no
no
yes
yes
yes
no
yes
Billing per cloud server or account
cloud server
account
cloud server
cloud server
account
server
cloud server
cloud server
cloud server
account
yes
server
cloud server
see sustained usage discounts
account
account
VM
cloud server
account
cloud server
cloud server
cloud server
cloud server
License billing period
second
hour
hour
hour
month
hour
hour
month
hour
hour
month
month
hour
second (1 minute minimum)
month
month
month
5 minutes
Eventhough VMs are billed to a second, licenses are billed per hour.
hour
hour
month
minute
Prepaid
no
no
no
no
no
yes
yes
no
also post-paid
yes
yes
yes
no
yes
yes
post-paid
no
credit limit upon request
yes
no
no
yes
no
Currency
USD
USD
USD
USD
USD
USD
USD, EUR, PLN
BGN
USD
USD, EUR, CHF
AUD
GBP
USD
USD
Depending on the location
USD, GBP, EUR
USD
Depends on location
USD, GBP
USD, EUR, GBP, CHF
USD
USD
USD
USD, EUR, CAD, GBP, DKK, NOK, SEK, CHF, JPY, AUD, NZD, KWR, RUB, ZAR, TRY, SAR, ARS, BRL, HKD, INR, MXN, IDR, TWD, MYR
Credit card
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
PayPal
no
For dedicated servers only
partial
no
no
no
yes
yes
no
yes
yes
yes
no
yes
yes
yes
yes
no
no
yes
no
Wire transfer
no
Large payments only
yes
no
no
no
yes
yes
no
yes
yes
no
no
yes
no
yes
yes
no
yes
yes
no
Resource plans
no
With Contract
yes
no
no
no
yes
no
no
no
no
yes
no
yes
no
no
yes
no
no
no
no
no
Longer subscription
no
With Contract
yes
no
no
no
no
no
yes
yes
no
yes
1 and 3 months
yes
no
month and year
yes
yes
yes
up to 3 years
yes
no
no
4% for Quarter, 7% for Bi-annual, 9% for Year
yes
no
Reservation
no
With Contract
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
yes
no
no
Volume Discounts
no
With Contract or Reseller Agreement
yes
no
no
no
Only transfer and cloud files storage
yes
Bonuses for larger prepaid charges - up to 100%
yes
no
yes
no
yes
no
no
yes
no
yes
yes
In reserved instances and transfer
yes
no
no
Enterprise Agreement
yes
Trial & Specials
Free trial
$15 credit
yes
no
30 day
yes
no
no
14 days or $200
yes
20 PLN (~ $5) for Cloudorado users
yes
7 days
yes
no
5 CHF, 4 EUR, 5 USD
yes
30 days for Australian customers only
yes
no
no
$300 for 2 months
yes
5 days
yes
no
7 days
yes
7 days
yes
no
dev servers
yes
no
$200
yes
Money back guarantee
no
no
no
no
no
no
no
no
yes
yes
7 Days
yes
no
no
no
no
yes
30 days
yes
no
no
no
yes
no
Free entry level service
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
Free Tier for one year
yes
no
no
MSDN subscribers get $50-$150 credits per month
yes
Third-Party Tools Support
Rightscale
no
yes
no
no
no
no
no
no
yes
no
no
no
no
yes
no
no
no
no
yes
no
no
yes
Scalr
no
yes
no
no
no
no
no
no
yes
no
no
no
no
yes
no
no
no
no
yes
no
no
yes
Provider Information
Name
Atlantic.Net
M5 Hosting, Inc.
Kamatera Inc.
Liquid Web
Bit Refinery LCC
Dimension Data
Beyond.pl Sp z o. o.
Cloudware.bg
Rackspace
Exoscale
Zettagrid Pty Ltd
Hyve Managed Hosting
Gigenet
Google Inc.
ElasticHosts Ltd
VPS.NET (Hosting Services, Inc)
Access Alto
CloudSigma
Amazon
Joyent, Inc
eApps Hosting
Microsoft
Address
440 West Kennedy Blvd, Suite 3, Orlando, FL 32810, USA
10601 Tierrasanta Blvd. #G-135, San Diego, CA 92124
4210 S. Creyts Rd, Lansing, MI 48917-9526, US
Denver, Colorado
5201 Great America Parkway Santa Clara, CA 95054
ul. Palacza 113, 60-273 Poznań, Poland
1784 Sofia, Mladost 1
20A Andrey Saharov Blvd.
1 Fanatical Place, City of Windcrest, San Antonio, TX 78218, USA
Route de Marcolet 39 CH - 1023 Crissier Switzerland
Level 36 1 Farrer Place Sydney, NSW 2000 Australia
Richmond House, 105 High Street, Crawley, West Sussex, RH10 1DD, United Kingdom
545 E. Algonquin Road, Suite D, Arlington Heights, IL 60005, USA
Googleplex, Mountain View, California, USA
Studio 2.01 Power Road Studios 114 Power Road Chiswick London W4 5PY United Kingdom
517 W. 100 N. Suite #225 Providence, UT 84332
5th Floor, 315 5th Avenue
New York, NY 10016 United States
Badenerstrasse 549 8048 Zurich Switzerland
Seattle, Washington, U.S.
One Embarcadero Center, 9th Floor San Francisco, CA 94111
7742 Spalding Drive # 363, Norcross, GA 30092, USA
1 Microsoft Way, Redmond, WA 98052, USA
Year founded
1994
2001
1995
1997
2010
1983
2005
2013
1998
2011
2010
1999
1998
2008
2009
2009
1994
AWS: 2006
2004
1996
1975
Azure: 2010
Feedback