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[cloud providers]Cloud Providers Comparison

The cloud computing providers comparison delivers detailed information about each cloud computing company. It breaks down each cloud computing provider offer into 130+ distinct features that might be relevant to your cloud computing provider selection process (such as SLA, security, and certifications - SSAE 16, HIPPA, FISMA, and PCI). The cloud computing providers comparison gathers everything into a single resource.
Providers
 Kamatera M5 Cloud Hosting Atlantic.Net Google Cloud Platform Hyve Storm on Demand AWS (Amazon Web Services) Dimension Data Cloudware ZettaGrid ElasticHosts e24cloud eApps Exoscale StratoGen CloudSigma Microsoft Azure
Cloud Features & Management
Hourly Pay-As-You-Go
yes
yes
yes
yes
no
no
yes
yes
no
no
with burst pricing
yes
yes
no
yes
yes
yes
per minute
yes
Cloud Management Software
proprietary
CloudStack
proprietary
proprietary
proprietary
proprietary
proprietary
OnApp
VMware vCloud Director
proprietary
proprietary
OnApp
CloudStack
VMware vCloud Director
proprietary
proprietary
One Account For All Locations
yes
yes
yes
yes
yes
yes
yes
one location only
yes
yes
Coming soon
no
yes
yes
yes
no
no
yes
Web Interface
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Mobile App
no
no
no
no
no
yes
no
no
no
no
Dedicated app for iOS and Android
yes
no
no
no
no
no
Languages
English
English, Japanese, Chinese (simplified), Russian, French, Brazilian Portuguese, Catalan, Korean, Spanish, German, Italian, Norwegian, Arabic; support in English
English
English, Chinese Simplified, Chinese Traditional, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish
English
English
English
English, Bulgarian
English
English
English, Polish, German
English
English
English
English, Bulgarian, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish
English
Terminal access
no
yes
yes
yes
yes
no
no
no
yes
VNC
yes
yes
yes
yes
yes
VNC
yes
no
API
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
no
yes
yes
yes
yes
AWS-compatible API
no
Object storage compatible with AWS S3.
partial
no
no
no
yes
no
no
no
no
yes
no
no
no
no
no
OpenStack-compatible API
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
Command line
no
yes
yes
yes
no
yes
no
no
no
yes
With AWS command line tools
yes
no
yes
yes
yes
yes
Auto-scaling
no
yes
no
horizontal
yes
no
horizontal
yes
no
no
no
Vertical with Elastic Containers
yes
Vertical
yes
no
no
no
no
horizontal
yes
Vertical scaling without reboot
no
no
no
no
yes
no
no
no
no
yes
with Elastic Containers
yes
no
no
no
yes
no
no
Image from cloud server
yes
yes
no
yes
yes
yes
yes
no
Custom Image Catalogue via vCloud Diretor
yes
yes
yes
no
in development
no
yes
yes
yes
Upload cloud server image
no
yes
no
yes
no
VM Import/Export Tools
yes
VM Ware OVF
yes
no
Can be as service request AUD 110
no
yes
no
no
in development
no
OVF
yes
yes
yes
Download cloud server image
no
yes
no
yes
no
VM Import/Export Tools
yes
yes
no
yes
yes
no
no
in development
no
yes
yes
yes
Mount CD/DVD ISO
yes
yes
no
no
no
no
no
yes
yes
yes
Only by request to [email protected]
partial
no
yes
yes
no
Cloud Servers
Hypervisor
Xen
QEMU
KVM
VMware
Xen
Xen
VMware
KVM
VMware
KVM
KVM
Xen
KVM
WMware
KVM
Hyper-V
RAM
1 GB - 256 GB
2 GB - 120 GB
1 GB - 128 GB
0.6 GB - 3.75 TB
1 GB - 64 GB
1 GB - 256 GB
630 MB - 3904 GB
1 GB - 128 GB
512 MB - 16 GB
256 MB - 256 GB
0.25 GB - 64 GB
512 MB - 32 GB
512 MB - 32 GB
512 MB - 225 GB
4 MB - 96 GB
Possible to go up to 512 GB on request. Limit depends also on region.
512 MB - 128 GB
448 GB available only in G family instances, which are available only in few regions.
768 MB - 448 GB
CPU cores
1 - 64
1 - 24
1 - 20
1 - 160
1 - 8
1 - 64
1 - 128
1 - 16
1 - 16
1 - 20
1 - 16
1 - 16
1 - 16
1 - 48
1 - 16
Max 80 GHz
1 - 60
32 cores available only in G family instances, which are available only in West US region.
1 - 16
(32 in West US)
Storage
20 GB - 20 TB
5 GB - 16 TB
40 GB - 4 TB
1 GB - 64 TB
10 GB - 10 TB
35 GB - 15 TB
Instance: 160 GB - 48 TB
EBS: 1 GB - 20 TB
10 GB - 2.5 TB
10 GB - 500 GB
500GB - 80TB
1 GB - 14.5 TB
40 GB - 5 TB
8 GB - 750 GB
10 GB - 8000 GB
1 GB - 10 TB
1 GB - 84 TB
Maximum storage size depends on server type, in most cases 2 TB per CPU core.
1 GB - 32 TB
Persistent instance storage
yes
yes
yes
Unless using SSD local storage.
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Custom RAM & CPU ratio
yes
no
no
no
yes
no
no
yes
yes
yes
yes
yes
But CPU - RAM ratio needs to be in certain range.
yes
no
yes
yes
no
Independent storage size
yes
yes
yes
yes
yes
Storage can be extended.
no
Can be extended or replaced by EBS.
no
yes
yes
yes
yes
yes
yes
UI provides typical disk sizes by default, but it can be customized in advanced settings or via API.
yes
yes
yes
Each instance type has preallocated storage, which can be then extended. Maximum storage reaches 2 TB per CPU core.
partial
Burstable CPU
yes
yes
yes
only f1-micro
no
no
no
With exception of t1 and t2 instance types
partial
no
CPU can burst up to 4x if capacity is available.
yes
no
yes
no
yes
no
yes
no
GPU instances
no
no
no
yes
no
no
yes
no
no
no
no
no
no
yes
no
no
yes
SSD Storage Available
yes
Hybrid
yes
yes
yes
yes
yes
yes
no
yes
IO based storage tiering
yes
yes
no
no
yes
yes
yes
D instance family only.
yes
Resource usage monitoring (CPU, RAM, disc, network, ...)
yes
yes
yes
Including application metrics for typical open source software.
yes
yes
yes
yes
no
yes
Via VMware vSphere
yes
yes
yes
no
yes
yes
Turned off Cost
storage and IP
storage and IP
full
storage only
full
EBS storage if used, Elastic IP if used
full
full
full
storage only
storage only
full
storage
storage
storage only
full
Images & Licenses
Preinstalled cloud server images
44
14
15
Including "Click to Deploy software packages"
28
10
12000+
32
20
112
28
24
35
10
250
102
Windows license
7
8.1
10
Server 2008 R2 Web,Standard,Enterprise,Datacenter
2012 R2 Standard,Datacenter
2016 Standard,Datacenter
yes
Windows 2008 R2 Standard, Windows 2012 Standard
yes
yes
2008 R2
yes
yes
2008 R2
yes
yes
2008 R2 Standard, Enterprise 2008 Standard, Enterprise 2003 Standard, Enterprise
yes
2012 STD R2
yes
2016, 2008, 2012
yes
2008 R2 Web, Standard, Enterprise
2012 Standard
Remote Desktop Services SALs
yes
2008 R2 Standard, 2012
yes
2008 Enterprise, 2008 R2 Enterprise, 2012 Standard
yes
2008 R2
2012
2012 R2
yes
2008 Standard, Data Center 2012 Essentials, Standard, Data Center 2003 Terminal Server
yes
2016 Datacenter, Standard
2012 Datacenter, R2 Datacenter, Standard
2008 Enterprise, Standard 2003 Standard
yes
Server 2008 R2 SP1
Server 2012 Datacenter
Server 2012 R2 Datacenter
Server Essentials Experience
HPC Pack 2012 R2
Server Technical Preview/br/>
yes
SQL Server license
no
SQL Server Standard, Web, Enterprise
yes
no
no
no
yes
2008 R2 STD, ENT 2012 R2 STD, ENT
yes
on request
Standard, Enterprise, Web
yes
2008 Web, Standard, Enterprise
2012 Standard
yes
no
2008 R2 Standard 64bit, 2008 R2 Web 64bit, 2012 R2 Standard 64bit, 2012 R2 Web 64bit
yes
yes
Web Standard, Enterprise
yes
2016 Enterprise, Standard, Web
2012 Enterprise, Standard, Web
2008 R2 Web, Standard
yes
SQL Server 2008 R2 SP2 Std, Web, Enterprise
SQL Server 2008 R2 SP3 Std, Web, Enterprise
SQL Server 2012 SP1 Std, Web, Enterprise
SQL Server 2014 Std, Web, Enterprise
yes
RedHat Linux license
no
no
no
yes
no
yes
Free
yes
no
6,7
yes
no
no
no
yes
yes
no
yes
Other licenses
no
cPanel
yes
no
SUSE
yes
no
Oracle, ...
SharePoint 2010
yes
no
Citrix, Veeam, Zerto, Trend, Turnkey
yes
no
no
ISPmanager is offered free of charge to customers
cPanel, Plesk, ISPmanager
no
Exchange, BizTalk, Sharepoint, Office, Project, Visio
yes
no
MS Sharepoint, MS BizTalk Server, MS Team Foundation Server, MS Dynamics, Oracle, SUSE
yes
Transfer MS License
no
no
yes
no
no
no
Microsoft License mobility supported.
yes
When Windows is installed from ISO CD.
yes
no
no
yes
yes
Transfer
Transfer or bandwidth
transfer
transfer
transfer
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
Free transfer in
yes
yes
yes
yes
no
yes
yes
yes
10 Mbps
yes
no
no
yes
2 TB
yes
yes
yes
yes
Free transfer included
Only for monthly billing
5 TB per cloud server
no
3 TB - 10 TB per instance
yes
no
500 GB per server
yes
no
no
no
10 Mbps
no
1 TB (Dallas and Miami)
50 GB per account
2 TB IN and 2 TB OUT
1 TB per cloud server
1 Gbps
If $10 per month is spent.
5 TB per account
5 GB
Pay-as-you-go
yes
yes
yes
yes
yes
yes
yes
no
no
yes
yes
no
yes
yes
Need to prepay, but any size and no time limits
yes
yes
Transfer packages
no
no
no
no
no
yes
no
Resource bundles including transfer.
no
no
yes
Lower price if you commit in advance.
yes
no
yes
no
no
no
no
No Transfer Limit
yes
yes
yes
yes
yes
yes
no
100 Mbps
yes
no
yes
yes
2 TB IN and 2 TB OUT
no
yes
1 Gbps
yes
yes
yes
Transfer per server or account
account
account
account
account
cloud server
account
account
account
cloud server
cloud server or virtual data centre
account
account
cloud server
per account
Is 1 Gbps per VM or ACCOUNT?
account
account
Free private transfer
yes
yes
yes
Within an availability zone.
yes
yes
Only within a zone.
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
Free transfer to dedicated/collocation
N/A
yes
yes
no
no
no
yes
no
Hosted in beyond.pl
yes
no
no
yes
no
Networking
Free IP
no
no
1 per cloud server
yes
1 IP per server while it is running
yes
2 per account
yes
yes
1 per cloud server, either dynamic or fixed but paid if cloud server is off.
yes
2 - 8 per cloud network
yes
yes
yes
1 dynamic per cloud server
yes
1 per cloud server
yes
no
yes
1 per cloud server
yes
1 dynamic per server
yes
5 per account
Mappable IP
no
yes
yes
yes
no
Elastic IP
yes
yes
no
yes
First server attached, additional can be mapped
yes
no
no
additional EIP addresses can be mapped to one or more servers
yes
yes
With purchased IP
yes
yes
Multiple IP per cloud server
yes
yes
yes
Only private and public
no
Max 8 per server
yes
yes
yes
yes
Service request with justification
yes
yes
yes
yes
yes
yes
yes
no
IP cost
$1 per month
$0.005 per hour
$0.003 per hour
$0.01 per hour
1 GBP
$5
One free per cloud server if running.
$0.005 / hour
Maximum 3x number of cloud servers
$0.0027 per hour
2.5 BGN / month
5.50
$3 per month
€0.005 per hour
$1 per month
0.0128 EUR / hour
free
$2.5
$0.004 per hour
IPv6
no
no
no
no
no
no
no
no
yes
no
no
no
yes
yes
no
no
Private IP
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
no
yes
no
yes
yes
yes
Manage VLANs
yes
Virtual Private Cloud
yes
no
yes
yes
Virtual Private Cloud
yes
yes
no
yes
yes
yes
no
no
yes
yes
yes
Load balancing service
no
yes
no
yes
yes
yes
yes
yes
no
Included with Basic and Advanced NSX firewalls
yes
no
yes
Not a service, but there is pre-configured image with HAProxy & Pacemaker with hot standby sharing the same IP for failover.
partial
no
yes
no
yes
Load balancing type
software
no
software
software
software
software
yes
no
software
HAProxy
software
no
software
no
DNS
Security
Encrypted storage
no
no
no
All data written to disks is encrypted by default.
yes
no
no
yes
no
yes
yes
no
no
no
no
yes
no
VLAN per customer
yes
If in "Virtual Private Cloud" or "Isolated"
yes
yes
yes
no
If in Virtual Private Cloud
yes
yes
Via support request
yes
yes
Can be purchased
no
yes
no
yes
yes
Dedicated & cloud servers in single VLAN
N/A
May require setup cost
yes
no
no
no
Via support request
yes
yes
no
no
no
Private networks available
yes
yes
Dedicated servers available via sales; offer not available on website.
yes
no
VPN
no
via support
yes
no
yes
yes
yes
yes
yes
Via support request
yes
yes
yes
no
yes
yes
yes
yes
Only to created virtual networks.
yes
Firewall
no
Virtual Private Cloud and Isolated networks only
yes
no
yes
yes
yes
$0.05 / hour
yes
hardware, statefull, IDS
yes
no
Via vCloud Director
yes
yes
no
yes
yes
yes
yes
yes
ISO/IEC 27001
no
yes
yes
yes
yes
yes
no
London Maidenhead, UK and Hong Kong
partial
no
yes
yes
yes
yes
yes
SSAE 16 (former SAS 70 Type II)
no
yes
yes
SOC2 and SOC3
yes
yes
yes
SOC 1 USA data centers
yes
no
no
Only USA locations
partial
no
yes
yes
yes
yes
SOC 1, SOC 2 and SOC 3
yes
HIPAA Compilant
yes
yes
yes
yes
yes
yes
yes
no
no
no
yes
yes
FISMA Compilant
no
yes
yes
yes
no
no
no
yes
US location only
yes
yes
PCI DSS
no
yes
yes
yes
yes
USA data centers
yes
no
yes
no
yes
yes
yes
yes
Safe Harbor / EU Directive 95/46/EC
no
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
Locations
North America
New York, USA
Santa Clara, USA
Texas, USA
yes
San Diego, CA, USA
yes
Orlando, FL, USA
Dallas, TX, USA
San Francisco, CA, USA
Ashburn, VA, USA
New York, NY, USA
Toronto, Canada
yes
Moncks Corner, South Carolina, USA (East)
Council Bluffs, Iowa, USA (Central)
The Dalles, Oregon, USA (West)
Ashburn, Nort Virginia, USA (East)
Montreal, Canada
yes
Somerset, NJ, USA San Jose, CA, USA
yes
Lansing, MI, USA Phoenix, AZ, USA
yes
Northern Virginia, USA (East) Northern California, USA (West) Oregon, USA (West)
yes
USA East & West
yes
no
no
Dallas, TX, USA
Miami, FL, USA
San Jose, CA, USA
Los Angeles, CA, USA
San Antonio, TX, USA
Toronto, Canada
yes
no
Atlanta, GA, USA Richmond, VA, USA
yes
no
New Jersey, USA
Denver, USA
yes
San Jose, California, USA
Washington D.C., USA
Miami, Florida, USA
Honolulu, Hawaii, USA
yes
Central US, Iowa
East US, Virginia
North Central US, Illinois
South Central US, Texas
West US, California
Toronto, Canada
Quebec City, Canada
yes
South America
no
no
no
São Paulo, Brasil
yes
no
no
São Paulo, Brazil
yes
no
no
no
no
no
no
no
no
no
Brazil, Sao Paulo State
yes
Europe
Amsterdam, Netherlands
London, UK
yes
no
London, UK
yes
St. Ghislain, Belgium, EU (West)
London, UK, EU (West)
Frankfurt, Germany, EU (West)
Eemshaven, Netherlands, EU (West)
yes
London, UK
yes
no
Ireland
yes
yes
Sofia, Bulgaria
yes
no
London Maidenhead, UK
London Portsmouth, UK
Amsterdam, Netherlands
yes
Poznań & Warsaw Poland
yes
no
Switzerland, Austria, Germany
yes
London, UK
yes
Zurich, Switzerland (2 data centers)
Warsaw, Poland
Frankfurt, Germany
yes
Ireland
Netherlands
yes
Asia
Hong Kong, China
Petach Tikva, Israel
Jerusalem, Israel
Rosh Haayin, Israel
Tel Aviv, Israel
yes
no
no
Mumbai, India (Asia South)
Changhua County, Taiwan (Asia East)
Tokyo, Japan (Asia North East)
Jurong West, Singapore (Asia South East)
yes
Hong Kong, China Shanghai, China
yes
no
Singapore Tokyo, Japan
yes
yes
no
Jakarta, Indonesia
yes
Hong Kong, China
yes
no
no
no
Kuala Lumpur, Malesia
yes
Manila, Philippines
yes
East Asia, Hong Kong
Southeast Asia, Singapore
Japan East, Saitama Prefecture
Japan West, Osaka Prefecture
yes
Australia
no
no
no
Sydney, Australia
yes
no
no
Sydney, Australia
yes
yes
no
Sydney, Melbourne, Perth
yes
Sydney
yes
no
no
no
no
Perth, Melbourne
yes
Australia East, New South Wales
Australia Southeast, Victoria
yes
Africa
no
no
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
Reliability & Failover
SLA level
99.9%
3% TCP/IP loss rate
30 ms latency
99.95%
100%
99.95%
100%
Network & power
100%
99.995%
Includes network latency < 1 ms
100%
Africa: 99.95%
99.9%
99.99%
100%
99.98%
100%
99.95%
100%
100%
For 2+ VMs running in the same "Availability Set".
99.95%
SLA credit
5% for first 5 min. and every subsequent 30 min. Up to 100%.
5% monthly bill per each hour, up to 100% monthly bill
10% - 50%
1,000% of unavailable time
10% of annual bill
5% monthly for up to 1h, 100% monthly for 11h+
20-45% of monthly bill
10,000% up to one month bill
200% of hourly service fee for each hour
9,600%
99.95% - 98.3%: 50% monthly fee
< 98.3%: 100% monthly fee
1 day per hour
5,000% up to last monthly bill
<99.9% - 10%
<99% - 25%
SLA exceptions
maitenance, customer generated failure, exploited server
scheduled maintenance
less than 1 hour
maitenance, periods < 5 min.
scheduled maintenance
scheduled maintenance, attracts
5 min.
scheduled or emergency maintenance
Scheduled Maintenance, Force Majure
<15 min., maintenance
planned maintenance
15+ min., max equiv. of 30 days
planned maintenance
maitenance
out of Microsoft control
Multiple zones in region
no
yes
no
yes
Only US Central (Lansing, MI)
yes
2 - 5 per region
yes
yes
no
yes
Only US west and UK
partial
yes
yes
Geneva and Zurich
yes
yes
In Zurich (Switzerland, Europe)
partial
Some geographic regions have multiple "regions" in Azure. There is also a concept of "fault domain", has separate power source and different network switch. Azure automatically allocates instances in the same role or "availability set" into different fault domains.
partial
Tier 3+ DC
yes
yes
Only US Central (Lansing, MI)
partial
USA data centers
yes
yes
NextDC M1 Melbourne, Vocus DC1 Sydney, NextDC B1 Brisbane, Amcom DC3 Perth, Equinix SY4 Sydney
yes
Tier 3:
Miami, FL, USA
Sydney, Australia
London Portsmouth, UK
Amsterdam, NL
Hong Kong

Tier 2:
London Maidenhead, UK
Dallas, TX, USA
Toronto, Canada
Los Angeles, CA, USA
San Jose, CA, USA
partial
yes
yes
yes
US location tier 4
yes
Automatic failover to other server
no
yes
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
VMware HA and DRS
yes
no
Auto Recovery service applies only to C3, C4, M3, R3, and T2 instance types running in the US East (Northern Virginia) region. The instances must be running within a VPC, must use EBS-backed storage, but cannot be Dedicated Instances.
partial
yes
yes
With warm copy in different zone
yes
yes
yes
yes
yes
no
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
Storage attachment
network
server
network & local
fiber channel
server
Instance storage: server EBS: network
server
network
server
no
local
network
server
network
RAID level
ZFS pool of mirrors with ZIL and L2ARC
RAID 10
RAID 5
Bare Metal: none, RAID 1, 10
no
RAID 1
RAID 6
10
Raid DP
RAID 6
Backup - snapshot
yes
yes
no
t
yes
yes
yes
yes
no
no
yes
with Elastic Containers
partial
yes
no
yes
yes
yes
yes
Backup - storage
no
yes
yes
yes
no
S3 or Glacier
yes
yes
yes
yes
no
yes
yes
yes
Veam
yes
no
yes
Services
Cloud Files service
no
Compatible with AWS S3.
yes
no
yes
no
no
S3 (Simple Storage Service)
yes
Only in USA region.
yes
no
VAST Object Storage
yes
no
yes
no
yes
no
no
yes
CDN service
no
no
yes
In beta.
yes
yes
no
Cloud Front
yes
no
no
no
no
no
yes
no
no
no
yes
DNS service
no
no
yes
yes
yes
yes
Route 53
yes
no
no
no
no
yes
yes
yes
no
no
yes
NoSQL service
no
no
no
yes
no
no
DynamoDB, Redshift, SimpleDB
yes
no
no
no
no
no
no
no
no
no
yes
SQL service
no
no
no
yes
no
no
RDS (Simple Storage Service) - MySQL, MS SQL Server, Oracle
yes
as managed service
yes
no
no
no
no
yes
MySQL
yes
no
no
yes
Memcache service
no
no
no
yes
no
no
ElastiCache
yes
no
no
no
no
no
yes
no
no
no
yes
Dedicated servers
no
yes
Both "traditional" dedicated servers and private cloud servers without shared tenancy on the same physical machine..
yes
no
yes
As LiquidWeb
yes
no
yes
yes
no
no
In beyond.pl
yes
no
yes
yes
Dedicated servers available via sales; offer not available on website.
yes
no
Collocation
no
yes
yes
no
no
As LiquidWeb
yes
no
yes
yes
yes
no
In beyond.pl
yes
no
yes
yes
yes
no
Support
Response Time
In urgent cases, not guaranteed.
15 min.
15 min. Platinum Plan
1 hour Gold Plan
4 hours Silver Plan
none for Bronze Plan
Basic: free
Developer: $49/month
Business: tiered 10% - 3%, min. $100
Enterprise: tiered 10% - 3%, min. $15,00
Basic: -
Developer: 12 hours
Business: 1 hour
Enterprise: 15 min.
Extended 24/7: 30 min.
Standard 24/7: 1 hour
Extended 9/5: 1 hour
Standard 9/5: 2 hours
SLA:
- 60 minutes for severity 1 incidents
- 8 hours standard requests
SLA:
  • critical request: 4 hours to resolve, 1 hour assigned to a technican
  • non-critical: assigned & resolved in 8 hours
Average: 1 hour for urgent issues
15 min. incidents 1 hour standard requests
Named technical contact
Average (not in SLA):
1 min chat support
1 h ticket support
SLA:
Developer: 8h
Standard: 2h
Professional: 1h
Premier: 15 min
24x7
yes
yes
yes
Platinum Plan - high priority issues
Gold Plan - Outages only
yes
yes
yes
yes
yes
With minimum Standard 24/7 support package.
yes
yes
yes
yes
yes
yes
yes
yes
all paid plans
yes
Free
yes
yes
yes
Bronze plan - billing issues only, otherwise community and knowledge center
yes
yes
infrastructure level
yes
Basic level does not include any contact possibilities
no
yes
no
yes
yes
yes
Paid level provides preferential service over support requests of equal severity, priority phone number which auto-escalates to management.
yes
yes
yes
yes
included level covers only billing issues
no
Phone
yes
After ticket opened on-line
yes
yes
Gold and Platinum plans
yes
yes
yes
Business, Enterprise levels
yes
yes
yes
yes
yes
no
Also Skype
yes
no
yes
Platinum support level
yes
Standard (3 per month), Professional and Premier levels
yes
Chat
yes
yes
yes
no
yes
Business, Enterprise levels
yes
no
no
no
no
no
yes
no
yes
no
Ticket system or email
yes
yes
yes
Paid plans only
yes
yes
yes
Developer, Business, Enterprise levels
yes
Only ticket system
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
Forum
no
no
no
yes
no
no
yes
yes
no
no
no
yes
no
no
yes
yes
Knowledge base
no
yes
yes
yes
yes
yes
yes
yes
FAQ
yes
FAQ
yes
FAQ and tutorials
yes
yes
yes
yes
yes
Managed services
yes
yes
yes
no
yes
yes
Enterprise level
yes
yes
no
no
yes
yes
no
no
no
no
Billing
Cloud server biling period
hour
hourly
hour
second (1 minute minimum)
month
hour
second (1 minute minimum)
hour
month
month
15 min
yes
month
minute
hour
5 minutes
minute
No monthly precharge
yes
yes
yes
yes
no
yes
yes
no
no
For burst (hourly) use above $0.20 / hour you must have sufficient balance to cover 14 days of the excess use at the point that you add disk space or start a server.
yes
yes
no
yes
no
yes
yes
Billing per cloud server or account
cloud server
account
cloud server
see sustained usage discounts
account
server
cloud server
cloud server
server
cloud server
yes
account
cloud server
cloud server
account
cloud server
account
cloud server
License billing period
hour
hour
hour
second (1 minute minimum)
month
hour
Eventhough VMs are billed to a second, licenses are billed per hour.
hour
hour
month
month
month
hour
month
hour
month
5 minutes
minute
Prepaid
no
no
no
no
no
no
no
yes
yes
yes
yes
yes
also post-paid
yes
post-paid
no
credit limit upon request
yes
no
Currency
USD
USD
USD
USD
GBP
USD
USD
USD
BGN
AUD
Depending on the location
USD, GBP, EUR
USD, EUR, PLN
USD
USD, EUR, CHF
Depends on location
USD, GBP
USD, EUR, GBP, CHF, PHP, AUD, PLN, BRL, INR, SAR, IRR
USD, EUR, CAD, GBP, DKK, NOK, SEK, CHF, JPY, AUD, NZD, KWR, RUB, ZAR, TRY, SAR, ARS, BRL, HKD, INR, MXN, IDR, TWD, MYR
Credit card
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
PayPal
no
For dedicated servers only
partial
no
no
no
no
no
yes
yes
yes
yes
yes
yes
yes
yes
no
Wire transfer
no
Large payments only
yes
no
no
no
no
no
yes
yes
yes
yes
yes
yes
yes
yes
no
Resource plans
no
With Contract
yes
no
yes
no
no
yes
no
yes
no
no
no
no
yes
no
no
Longer subscription
no
With Contract
yes
no
no
no
no
no
yes
yes
month and year
yes
no
4% for Quarter, 7% for Bi-annual, 9% for Year
yes
no
yes
up to 3 years
yes
no
Reservation
no
With Contract
yes
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
Volume Discounts
no
With Contract or Reseller Agreement
yes
yes
no
no
In reserved instances and transfer
yes
Only transfer and cloud files storage
yes
no
yes
yes
Bonuses for larger prepaid charges - up to 100%
yes
no
no
yes
yes
Enterprise Agreement
yes
Trial & Specials
Free trial
30 day
yes
no
G2.1GB cloud server + 50 GB of block storage for one year
yes
$300 for one year
yes
no
no
no
14 days or $200
yes
7 days
yes
30 days for Australian customers only
yes
5 days
yes
20 PLN (~ $5) for Cloudorado users
yes
no
5 CHF, 4 EUR, 5 USD
yes
7 days
yes
7 days
yes
$200
yes
Money back guarantee
no
no
no
no
no
no
no
no
no
7 Days
yes
no
no
yes
yes
30 days
yes
no
no
Free entry level service
no
no
no
Always Free limited access to many common services.
yes
no
no
Free Tier for one year
yes
no
no
no
no
no
no
no
no
Free tier of 1GB RAM, 50GB SSD & 5TB data transfer per month. Accounts spending over $10 per month automatically qualify.
yes
MSDN subscribers get $50-$150 credits per month
yes
Third-Party Tools Support
Rightscale
no
yes
no
yes
no
no
yes
no
no
no
no
no
no
no
no
no
yes
Scalr
no
yes
no
yes
no
no
yes
no
no
no
no
no
no
no
no
no
yes
Provider Information
Name
Kamatera Inc.
M5 Hosting, Inc.
Atlantic.Net
Google Inc.
Hyve Managed Hosting
Liquid Web
Amazon
Dimension Data
Cloudware.bg
Zettagrid Pty Ltd
ElasticHosts Ltd
Beyond.pl Sp z o. o.
eApps Hosting
Exoscale
Access Alto
CloudSigma
Microsoft
Address
10601 Tierrasanta Blvd. #G-135, San Diego, CA 92124
440 West Kennedy Blvd, Suite 3, Orlando, FL 32810, USA
Googleplex, Mountain View, California, USA
Richmond House, 105 High Street, Crawley, West Sussex, RH10 1DD, United Kingdom
4210 S. Creyts Rd, Lansing, MI 48917-9526, US
Seattle, Washington, U.S.
5201 Great America Parkway Santa Clara, CA 95054
1784 Sofia, Mladost 1
20A Andrey Saharov Blvd.
Level 36 1 Farrer Place Sydney, NSW 2000 Australia
Studio 2.01 Power Road Studios 114 Power Road Chiswick London W4 5PY United Kingdom
ul. Palacza 113, 60-273 Poznań, Poland
7742 Spalding Drive # 363, Norcross, GA 30092, USA
Route de Marcolet 39 CH - 1023 Crissier Switzerland
5th Floor, 315 5th Avenue
New York, NY 10016 United States
Badenerstrasse 549 8048 Zurich Switzerland
1 Microsoft Way, Redmond, WA 98052, USA
Year founded
1995
2001
1994
1998
1999
1997
1994
AWS: 2006
1983
2013
2010
2008
2005
1996
2011
2009
1975
Azure: 2010
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