[cloud providers]Cloud Providers Comparison

The cloud computing providers comparison delivers detailed information about each cloud computing company. It breaks down each cloud computing provider offer into 130+ distinct features that might be relevant to your cloud computing provider selection process (such as SLA, security, and certifications - SSAE 16, HIPPA, FISMA, and PCI). The cloud computing providers comparison gathers everything into a single resource.
Providers
M5 Cloud Hosting Atlantic.Net ElasticHosts Microsoft Azure Cloudware ZippyCloud Storm on Demand GigeNET Hyve AWS (Amazon Web Services) CloudSigma StratoGen Leading Edge Cloud Solutions eApps ZettaGrid JoyentCloud VPS.NET Google Cloud Platform Dimension Data e24cloud Bit Refinery Exoscale Rackspace
Cloud Features & Management
Hourly Pay-As-You-Go
yes
per second
yes
with burst pricing
yes
per minute
yes
no
no
no
yes
no
yes
yes
yes
up to millisecond
yes
no
no
yes
no
per minute
yes
yes
yes
no
yes
yes
Cloud Management Software
CloudStack
proprietary
proprietary
proprietary
OnApp
proprietary
proprietary
proprietary
proprietary
proprietary
VMware vCloud Director
proprietary
OnApp
VMware vCloud Director
proprietary
OnApp
proprietary
proprietary
proprietary
VMware vCloud Director
CloudStack
OpenStack
One Account For All Locations
yes
yes
Coming soon
no
yes
one location only
yes
one location only
yes
yes
no
yes
no
no
One location currently
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Web Interface
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Mobile App
no
no
no
no
no
no
no
no
yes
no
no
no
no
no
no
Mobile-friendly web UI and third-party iOS application.
yes
no
no
Dedicated app for iOS and Android
yes
no
no
yes
Languages
English, Japanese, Chinese (simplified), Russian, French, Brazilian Portuguese, Catalan, Korean, Spanish, German, Italian, Norwegian, Arabic; support in English
English
English
English
English, Bulgarian
English, Spanish, Portuguese
English
English
English
English, Bulgarian, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish
English
English
English
English
English
English
English, Chinese Simplified, Chinese Traditional, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish
English
English, Polish, German
English
English
English
Terminal access
yes
yes
VNC
yes
no
no
no
yes
yes
no
VNC
yes
yes
yes
yes
yes
no
yes
yes
no
yes
yes
yes
yes
API
yes
yes
yes
yes
no
no
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
AWS-compatible API
no
no
no
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
yes
no
no
no
OpenStack-compatible API
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
Command line
yes
yes
yes
yes
no
no
no
no
yes
yes
yes
yes
no
no
yes
yes
yes
no
With AWS command line tools
yes
no
no
yes
Auto-scaling
yes
no
Vertical with Elastic Containers
yes
horizontal
yes
no
no
no
no
horizontal
yes
no
no
no
no
no
Both vertical and horizontal
yes
Vertical
yes
horizontal
yes
no
Vertical
yes
no
no
Horizontal
yes
Vertical scaling without reboot
no
no
with Elastic Containers
yes
no
no
no
no
no
yes
no
no
yes
You can add disk and networks while running.
partial
no
yes
yes
yes
no
no
no
no
no
no
Image from cloud server
yes
no
yes
yes
no
no
yes
no
yes
yes
yes
yes
no
Custom Image Catalogue via vCloud Diretor
yes
yes
clone from snapshot
yes
yes
yes
yes
yes
in development
no
yes
Upload cloud server image
yes
no
yes
yes
no
no
no
no
VM Import/Export Tools
yes
yes
OVF
yes
no
no
Can be as service request AUD 110
no
no
no
yes
VM Ware OVF
yes
no
yes
in development
no
yes
Download cloud server image
yes
no
yes
yes
no
no
no
no
VM Import/Export Tools
yes
yes
yes
no
no
yes
no
no
yes
yes
no
yes
in development
no
yes
Mount CD/DVD ISO
yes
no
yes
no
no
no
no
no
no
yes
yes
You can create a blank disk, dump an ISO on to it, then turn the disk into 'CD Mode'. This is then treated as optical media when attached to an instance.
yes
Only by request to [email protected]
partial
yes
no
no
no
yes
yes
no
Can make your installation with predefined set of Linux distributions (boot.rackspace.com)
partial
Cloud Servers
Hypervisor
Xen
QEMU
KVM
Hyper-V
KVM
Microsoft Hyper-V
Xen
Xen
VMware
Xen
KVM
WMware
Xen
Xen
VMware
SmartOS, KVM
KVM
KVM
VMware
KVM
VMware
KVM
Xen
RAM
2 GB - 120 GB
1 GB - 128 GB
0.25 GB - 64 GB
448 GB available only in G family instances, which are available only in few regions.
768 MB - 448 GB
512 MB - 16 GB
1 GB - 128 GB
1 GB - 256 GB
256 MB - 16 GB
1 GB - 64 GB
630 MB - 1952 GB
Possible to go up to 512 GB on request. Limit depends also on region.
512 MB - 128 GB
4 MB - 96 GB
512 MB - 64 GB
512 MB - 32 GB
256 MB - 256 GB
640 MB - 256 GB
512 MB - 22 GB
0.6 GB - 208 GB
1 GB - 128 GB
512 MB - 32 GB
4 MB - 60 GB
512 MB - 32 GB
1 GB - 240 GB
CPU cores
1 - 16
1 - 20
1 - 16
32 cores available only in G family instances, which are available only in West US region.
1 - 16
(32 in West US)
1 - 16
1 - 32
1 - 64
1 - 8
1 - 8
1 - 128
Max 80 GHz
1 - 60
1 - 16
0.125 - 32
1 - 16
1 - 20
1 - 32
1 - 11
1 - 32
1 - 16
1 - 16
1 - 8
1 - 8
1 - 32
Storage
5 GB - 16 TB
40 GB - 4 TB
1 GB - 14.5 TB
Maximum storage size depends on server type, in most cases 2 TB per CPU core.
1 GB - 32 TB
10 GB - 500 GB
more available upon request
1 GB - 1500 GB
35 GB - 15 TB
10 GB - 100 GB
10 GB - 10 TB
Instance: 160 GB - 48 TB
EBS: 1 GB - 20 TB
1 GB - 84 TB
1 GB - 10 TB
10 GB - 20 TB
8 GB - 750 GB
500GB - 80TB
20 GB - 30 TB
1 GB - 500 GB
1 GB - 64 TB
10 GB - 2.5 TB
40 GB - 5 TB
1 GB - 5 TB
10 GB - 400 GB
20 GB - 1.2 TB
Persistent instance storage
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
Unless using SSD local storage.
yes
yes
yes
yes
yes
yes
Custom RAM & CPU ratio
no
no
yes
no
yes
no
no
But there are 3 types: balanced, memory and CPU and almost any cloud server size in this proportions
no
yes
no
yes
yes
3 instance type families with different CPU / RAM ratio.
no
But CPU - RAM ratio needs to be in certain range.
yes
yes
no
RAM can be extended from base size.
no
no
yes
yes
yes
no
no
Independent storage size
yes
no
yes
Each instance type has preallocated storage, which can be then extended. Maximum storage reaches 2 TB per CPU core.
partial
yes
yes
Storage can be extended.
no
yes
yes
Can be extended or replaced by EBS.
no
yes
yes
yes
yes
yes
no
Can be extended from base size.
no
yes
yes
yes
yes
UI provides typical disk sizes by default, but it can be customized in advanced settings or via API.
yes
Can extended with block store service.
partial
Burstable CPU
yes
yes
yes
no
CPU can burst up to 4x if capacity is available.
yes
no
no
no
With exception of t1 and t2 instance types
partial
yes
no
yes
no
Including adding CPU cores for SmartOS instances.
yes
yes
only f1-micro
no
no
no
yes
no
no
GPU instances
no
no
no
yes
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
SSD Storage Available
Hybrid
yes
no
yes
D instance family only.
yes
yes
yes
yes
no
yes
yes
yes
yes
3 disk storage tiers:
  • High performance - 25 IOPS per GB
  • Standard - 4 IOPS per GB
  • Archive - up to 100 IOPS
yes
no
IO based storage tiering
yes
High I/O instances
yes
With Fusion IO nodes.
yes
yes
no
no
no
yes
yes
Resource usage monitoring (CPU, RAM, disc, network, ...)
yes
yes
yes
yes
no
yes
yes
yes
yes
no
Only network traffic
no
yes
Via VMware vSphere
yes
yes
yes
Including application metrics for typical open source software.
yes
no
yes
yes
no
yes
Turned off Cost
storage only
full
storage only
full
full
full
full
full
EBS storage if used, Elastic IP if used
storage only
storage
storage and IP
full
full
full
storage only
full
storage only
storage
storage
full
Images & Licenses
Preinstalled cloud server images
14
15
28
102
20
5
10
15
12000+
250
11
35
112
33
100+
Including "Click to Deploy software packages"
28
32
24
10
37
Windows license
Windws 2008 R2 Standard, Windows 2012 Standard
yes
2003 2008 2008 R2
yes
2008 R2 Web, Standard, Enterprise
2012 Standard
Remote Desktop Services SALs
yes
Server 2008 R2 SP1
Server 2012 Datacenter
Server 2012 R2 Datacenter
Server Essentials Experience
HPC Pack 2012 R2
Server Technical Preview/br/>
yes
2012 STD R2
yes
2012 R2
2008 R2
yes
2008 R2
yes
2003 R2 Enterprise 2008 R2 Enterprise
yes
yes
yes
2012 Datacenter, R2 Datacenter, Standard
2008 Enterprise, Standard 2003 Standard
yes
2008 Standard, Data Center 2012 Essentials, Standard, Data Center 2003 Terminal Server
yes
Server 2008 R2
Server 2012 R2
yes
2008 Enterprise, 2008 R2 Enterprise, 2012 Standard
yes
2008 R2 Web, 2012 Standard, 2012 Enterprise, 2012 Web, 2003
yes
2008 R2 Standard, Entrprise
yes
2003 Standard 2003 R2 Standard 2008 Standard 2008 R2 Standard
yes
2008 R2
yes
2008 R2 Standard, Enterprise 2008 Standard, Enterprise 2003 Standard, Enterprise
yes
2008 R2 Standard, 2012
yes
2008 Standard 2012 Standard
yes
2008 R2
2012
2012 R2
yes
yes
SQL Server license
SQL Server Standard
yes
no
2008 Web, Standard, Enterprise
2012 Standard
yes
SQL Server 2008 R2 SP2 Std, Web, Enterprise
SQL Server 2008 R2 SP3 Std, Web, Enterprise
SQL Server 2012 SP1 Std, Web, Enterprise
SQL Server 2014 Std, Web, Enterprise
yes
on request
2012 R2 Web, Standard, and Enterprise
2008 R2 Web, Standard, and Enterprise
yes
no
no
yes
2012 Enterprise, Standard, Web
2008 R2 Web, Standard
yes
Web Standard, Enterprise
yes
On request
yes
2008 R2 Standard 64bit, 2008 R2 Web 64bit, 2012 R2 Standard 64bit, 2012 R2 Web 64bit
yes
Standard, Enterprise, Web
yes
no
no
no
2008 R2 STD, ENT 2012 R2 STD, ENT
yes
no
2012 Standard 2012 Business Intelligence, Enterprise
yes
yes
yes
RedHat Linux license
no
no
no
yes
no
no
no
no
yes
no
yes
no
no
6,7
yes
no
no
yes
Free
yes
no
no
no
yes
Other licenses
no
no
no
MS Sharepoint, MS BizTalk Server, MS Team Foundation Server, MS Dynamics, Oracle, SUSE
yes
no
no
no
cPanel, Interworx, DirectAdmin, Litespeed LSWS, Litespeed LSLB
Oracle, ...
no
Exchange, BizTalk, Sharepoint, Office, Project, Visio
yes
On request Microsoft products, eg: Exchange, Office, SQL
ISPmanager is offered free of charge to customers
cPanel, Plesk, ISPmanager
Citrix, Riverbed, Trend, F5, Turnkey
yes
Riverbed Stingray, Riak Enterprise
yes
R1Soft, Litespeed, Server Density, WHMCS, Cpanel, Plesk, Direct Admin
yes
SUSE
yes
SharePoint 2010
yes
no
no
no
Vyatta vRouter
yes
Transfer MS License
no
no
justification required
yes
no
no
no
yes
yes
no
no
Microsoft License mobility supported.
yes
yes
When Windows is installed from ISO CD.
yes
no
Transfer
Transfer or bandwidth
transfer
transfer
transfer
transfer
bandwidth
100 Mbps
bandwidth
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
transfer
transfer
transfer
transfer
transfer
transfer
transfer
Free transfer in
yes
yes
no
yes
10 Mbps
yes
yes
yes
no
no
yes
yes
yes
no
2 TB
no
yes
no
yes
yes
yes
yes
yes
yes
Free transfer included
no
1 TB
yes
1 TB (Dallas and Miami)
5 GB
10 Mbps
100 Mbps
no
up to 10 TB per month depending on cloud server size and only for monthly+ subscriptions
500 GB per server
yes
no
no
1 Gbps
no
2 TB IN and 2 TB OUT
no
1 GB
10 Gbps
no
no
50 GB per account
3000 GB
100 GB per cloud server
no
Pay-as-you-go
yes
yes
yes
yes
no
yes
yes
yes
yes
Need to prepay, but any size and no time limits
yes
yes
yes
no
no
yes
no
yes
yes
yes
yes
yes
yes
Transfer packages
no
no
Lower price if you commit in advance.
yes
no
no
no
yes
no
no
no
no
no
no
yes
yes
no
no
no
Resource bundles including transfer.
no
no
no
no
no
No Transfer Limit
yes
10 - 70 Mbps per cloud server depending on its size
no
yes
yes
100 Mbps
yes
100 Mbps
yes
yes
yes
yes
yes
1 Gbps
yes
yes
2 TB IN and 2 TB OUT
no
no
yes
yes
yes
no
yes
yes
yes
200 MBps - 10 Gbps Network speed depends on server size
yes
Transfer per server or account
account
account
account
account
cloud server
cloud server
account
cloud server
cloud server
account
account
Is 1 Gbps per VM or ACCOUNT?
account
cloud server
cloud server or virtual data centre
account
VM
account
account
account
account
cloud server
account
Free private transfer
yes
yes
yes
yes
no
yes
yes
yes
Only within a zone.
yes
yes
yes
yes
yes
yes
Within an availability zone.
yes
yes
yes
yes
yes
yes
Free transfer to dedicated/collocation
yes
yes
no
no
no
no
no
yes
no
no
yes
yes
no
no
Hosted in beyond.pl
yes
no
no
Networking
Free IP
no
1 per cloud server
yes
1 dynamic per cloud server
yes
5 per account
yes
1 per server
yes
1 per cloud server
yes
2 per account
yes
1 per cloud server, either dynamic or fixed but paid if cloud server is off.
yes
1 dynamic per server
yes
1 per cloud server
yes
no
no
yes
yes
yes
1 IP per server while it is running
yes
2 - 8 per cloud network
yes
1 per cloud server
yes
yes
yes
Mappable IP
yes
yes
First server attached, additional can be mapped
yes
yes
no
no
no
yes
Elastic IP
yes
With purchased IP
yes
yes
You can also set up shared IP assigned to multiple servers for failover or load balancing.
yes
no
yes
no
no
yes
yes
no
yes
no
Multiple IP per cloud server
yes
yes
yes
no
yes
max 8 per cloud server; more available upon request with justification
yes
Max 8 per server
yes
yes
yes
yes
yes
yes
yes
Service request with justification
yes
via support
partial
yes
Only private and public
no
yes
yes
yes
no
yes
IP cost
$0.005 per hour
$0.003 per hour
$3 per month
$0.004 per hour
2.5 BGN / month
$1 per month
$5
$0.0013 per hour
1 GBP
One free per cloud server if running.
$0.005 / hour
$2.5
free
AUD 0.0038 per hour
$1 per month
5.50
$2
$0.01 per hour
Maximum 3x number of cloud servers
$0.0027 per hour
€0.005 per hour
$0.00274 / h
IPv6
no
no
no
no
no
no
no
yes
no
no
yes
no
no
yes
no
no
no
no
no
no
no
yes
Private IP
yes
yes
yes
yes
no
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
no
yes
Manage VLANs
Virtual Private Cloud
yes
no
yes
yes
no
upon request
no
yes
yes
Virtual Private Cloud
yes
yes
yes
yes
no
yes
via support
partial
no
yes
yes
yes
yes
no
yes
Load balancing service
yes
no
no
yes
no
no
yes
no
yes
yes
no
yes
Load balancing can be achieved with HA group with shared IP. Citrix NetScaler image available.
partial
Not a service, but there is pre-configured image with HAProxy & Pacemaker with hot standby sharing the same IP for failover.
partial
Licenses with load balancing software available (NSX, F5, Citrix Netscaler)
no
yes
no
yes
yes
yes
no
no
yes
Load balancing type
software
no
no
DNS
no
no
software
no
software
software
HAProxy
software
software and enterprise appliance
no
software
software
software
no
no
software
Security
Encrypted storage
no
no
yes
no
no
The all-flash SAN storage is encrypted.
yes
no
no
no
yes
no
no
no
yes
no
no
All data written to disks is encrypted by default.
yes
yes
no
no
no
no
VLAN per customer
If in "Virtual Private Cloud" or "Isolated"
yes
Can be purchased
no
Via support request
yes
no
no
yes
yes
If in Virtual Private Cloud
yes
yes
yes
no
no
yes
yes
yes
yes
yes
yes
yes
yes
Dedicated & cloud servers in single VLAN
May require setup cost
yes
no
no
Via support request
yes
no
no
no
Dedicated servers available via sales; offer not available on website.
yes
yes
no
no
yes
no
no
no
no
VPN
via support
yes
no
yes
Only to created virtual networks.
yes
Via support request
yes
no
yes
no
yes
yes
no
yes
VPN is available via VyOS or NetScaler instance templates
no
yes
yes
no
no
yes
yes
no
yes
yes
Brocade Vyatta® vRouter appliance available
no
Firewall
Virtual Private Cloud and Isolated networks only
yes
no
yes
yes
no
no
yes
no
yes
$0.05 / hour
yes
yes
yes
Firewall is available via VyOS or NetScaler instance templates
no
yes
Via vCloud Director
yes
no
no
yes
hardware, statefull, IDS
yes
no
yes
yes
yes
ISO/IEC 27001
yes
London Maidenhead, UK and Hong Kong
partial
yes
yes
no
yes
yes
yes
yes
no
yes
no
yes
no
yes
yes
SSAE 16 (former SAS 70 Type II)
yes
yes
Only USA locations
partial
SOC 1, SOC 2 and SOC 3
yes
no
SOC 2 Type 2
yes
yes
Only in Los Angeles, CA, USA
partial
yes
yes
yes
no
yes
no
yes
SOC2 and SOC3
yes
SOC 1 USA data centers
yes
no
yes
yes
HIPAA Compilant
yes
yes
yes
no
yes
yes
yes
yes
yes
no
no
no
yes
yes
no
FISMA Compilant
yes
yes
no
no
yes
yes
US location only
yes
yes
no
no
no
no
PCI DSS
yes
yes
no
yes
yes
yes
yes
yes
no
yes
yes
yes
no
yes
USA data centers
yes
no
no
Safe Harbor / EU Directive 95/46/EC
yes
yes
yes
yes
yes
no
yes
no
yes
yes
yes
yes
no
yes
no
yes
yes
yes
yes
yes
no
yes
yes
Locations
North America
San Diego, CA, USA
yes
Orlando, FL, USA
Dallas, TX, USA
San Francisco, CA, USA
New York, NY, USA
Toronto, Canada
yes
Dallas, TX, USA
Miami, FL, USA
San Jose, CA, USA
Los Angeles, CA, USA
San Antonio, TX, USA
Toronto, Canada
yes
Central US, Iowa
East US, Virginia
North Central US, Illinois
South Central US, Texas
West US, California
Toronto, Canada
Quebec City, Canada
yes
no
San Diego, CA, USA
yes
Lansing, MI, USA Phoenix, AZ, USA
yes
Chicago, IL, USA Los Angeles, CA, USA
yes
Somerset, NJ, USA San Jose, CA, USA
yes
Northern Virginia, USA (East) Northern California, USA (West) Oregon, USA (West)
yes
San Jose, California, USA
Washington D.C., USA
Miami, Florida, USA
Honolulu, Hawaii, USA
yes
New Jersey, USA
Denver, USA
yes
no
Atlanta, GA, USA Richmond, VA, USA
yes
no
Bay Area, USA
Las Vegas, USA
Northern Virginia, USA
yes
US: Atlanta (Georgia), Chicago (Illinois), Dallas (Texas), Los Angeles (California), Miami (Florida), New York City, San Jose (California), Salt Lake City (Utah), Seattle (Washington), Washington DC
Canada: Montreal, Torronto
yes
Berkeley County, South Carolina, USA (East)
Council Bluffs, Iowa, USA (Central)
The Dalles, Oregon, USA (West)
yes
USA East & West
yes
no
Denver, US Seattle, US
yes
no
Chicago, Dallas, Northern Virginia
yes
South America
no
no
no
Brazil, Sao Paulo State
yes
no
no
no
no
no
São Paulo, Brazil
yes
no
no
no
no
no
no
Sao Paulo, Brazil
yes
no
no
no
no
no
no
Europe
no
London, UK
yes
London Maidenhead, UK
London Portsmouth, UK
Amsterdam, Netherlands
yes
Ireland
Netherlands
yes
Sofia, Bulgaria
yes
no
no
no
London, UK
yes
Ireland
yes
Zurich, Switzerland (2 data centers)
yes
London, UK
yes
no
no
no
Amsterdam, Netherlands, Europe
yes
London, England
Manchester, England
Haarlem (Amsterdam), Netherlands
Paris, France Frankfurt, Germany
yes
St. Ghislain, Belgium, EU (West)
yes
yes
Poznań & Warsaw Poland
yes
no
Switzerland
yes
England
yes
Asia
no
no
Hong Kong, China
yes
East Asia, Hong Kong
Southeast Asia, Singapore
Japan East, Saitama Prefecture
Japan West, Osaka Prefecture
yes
no
no
no
no
Hong Kong, China Shanghai, China
yes
Singapore Tokyo, Japan
yes
Manila, Philippines
yes
Kuala Lumpur, Malesia
yes
no
no
no
no
Tokyo, Japan
Singapore, Singapore
New Dehli, India
yes
Changhua County, Taiwan (Asia East)
Tokyo, Japan (Asia East)
yes
yes
no
no
no
Hong Kong, China
yes
Australia
no
no
Sydney
yes
Australia East, New South Wales
Australia Southeast, Victoria
yes
no
no
no
no
no
Sydney, Australia
yes
Perth
yes
no
yes
no
Sydney, Melbourne, Perth
yes
no
Sydney, Australia
yes
no
yes
no
no
no
Sydney, Australia
yes
Africa
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
no
no
no
no
Reliability & Failover
SLA level
99.95%
100%
100%
For 2+ VMs running in the same "Availability Set".
99.95%
99.9%
100%
Network & power
100%
Network only
100%
100%
99.995%
100%
100%
99.95%
100%
99.99%
100%
Unmanaged: 99.9%
Managed: 100%
99.95%
Includes network latency < 1 ms
100%
Africa: 99.95%
99.98%
100%
99.95%
Unmanaged: 99.9% Managed: 100%
SLA credit
5% monthly bill per each hour, up to 100% monthly bill
10,000% up to one month bill
<99.9% - 10%
<99% - 25%
5% for each hour, up to 100% of monthly bill
1,000% of unavailable time
Progressive 5% monthly for 99.999% to 100% for 89.9%
10% of annual bill
5,000% up to last monthly bill
1 day per hour
10% of monthly fee
9,600%
20-100% of monthly bill
5% for each 30 min, up to 100%
Unmanaged: 5% for each hour, up to 100% Managed: 10% for each hour, up to 100%
10% - 50%
5% monthly for up to 1h, 100% monthly for 11h+
200% of hourly service fee for each hour
99.99 to 100% 0 to 43.2 mins 5% 98% to 99.8% 43.2 mins to 14 hrs 24 mins 10% 95% to 97.9% 14 hrs 24 mins to 36 hrs 25% 90% to 94.9% 36 to 72 hrs 50% 89.9% or below more than 72 hrs 100%
Up to 100%
99.95% - 98.3%: 50% monthly fee
< 98.3%: 100% monthly fee
Unmanaged: 5% for each hour, up to 100% Managed: 10% for each hour, up to 100%
SLA exceptions
scheduled maintenance
less than 1 hour
<15 min., maintenance
out of Microsoft control
Scheduled and emergency maitenance. Events out of provider control
scheduled maintenance, attracts
Network only
scheduled maintenance
5 min.
maitenance
scheduled maitenance
15+ min., max equiv. of 30 days
Scheduled Maintenance, Force Majure
maitenance
Maintenance
maitenance, periods < 5 min.
scheduled or emergency maintenance
planned maintenance
maitenance, out of BitRefinery control
planned maintenance
maitenance
Multiple zones in region
yes
no
Only US west and UK
partial
Some geographic regions have multiple "regions" in Azure. There is also a concept of "fault domain", has separate power source and different network switch. Azure automatically allocates instances in the same role or "availability set" into different fault domains.
partial
no
no
Only US Central (Lansing, MI)
yes
no
2 - 5 per region
yes
In Zurich (Switzerland, Europe)
partial
yes
no
yes
yes
no
yes
yes
yes
yes
no
Geneva and Zurich
yes
yes
Tier 3+ DC
yes
Tier 3:
Miami, FL, USA
Sydney, Australia
London Portsmouth, UK
Amsterdam, NL
Hong Kong

Tier 2:
London Maidenhead, UK
Dallas, TX, USA
Toronto, Canada
Los Angeles, CA, USA
San Jose, CA, USA
partial
yes
yes
Only US Central (Lansing, MI)
partial
yes
US location tier 4
yes
yes
Equinix data center.
yes
NextDC M1 Melbourne, Vocus DC1 Sydney, NextDC B1 Brisbane, Amcom DC3 Perth
yes
Equinix / Switch
yes
USA data centers
yes
yes
yes
yes
Automatic failover to other server
yes
yes
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
yes
yes
no
yes
VMware HA and DRS
yes
Auto Recovery service applies only to C3, C4, M3, R3, and T2 instance types running in the US East (Northern Virginia) region. The instances must be running within a VPC, must use EBS-backed storage, but cannot be Dedicated Instances.
partial
no
yes
You can create 2 or 3 servers in one HA group, which will then run on different hosts. You can then set shared IP (both public or private) to those servers.
yes
With warm copy in different AZ
yes
yes
yes
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
yes
yes
yes
yes
Storage attachment
network
server
server
network
server
network
server
fiber channel
Instance storage: server EBS: network
server
network
server & replicated via network
network
server
network
network & local
no
network
local
network
RAID level
ZFS pool of mirrors with ZIL and L2ARC
RAID 1
no
Bare Metal: none, RAID 1, 10
RAID 5
RAID 6
Raid DP
RAID 6E
RAID Z-
RAID 10
RAID 6
10
RAID 10
Backup - snapshot
yes
no
with Elastic Containers
partial
yes
no
no
yes
yes
yes
yes
yes
yes
yes
no
yes
no
yes
t
yes
no
yes
Including replication with Zerto or Veeam
yes
yes
yes
Backup - storage
yes
yes
no
yes
yes
yes
no
yes
S3 or Glacier
yes
no
Veam
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Services
Cloud Files service
no
no
no
yes
no
no
no
no
no
S3 (Simple Storage Service)
yes
no
no
no
no
VAST Object Storage
yes
Manta Storage
yes
no
yes
Only in USA region.
yes
yes
no
yes
yes
CDN service
no
yes
no
yes
no
no
no
no
yes
Cloud Front
yes
no
no
no
yes
no
yes
yes
In beta.
yes
no
no
no
no
yes
DNS service
no
no
no
yes
no
yes
yes
no
yes
Route 53
yes
no
no
no
yes
no
no
yes
yes
no
yes
no
yes
yes
NoSQL service
no
no
no
yes
no
no
no
no
no
DynamoDB, Redshift, SimpleDB
yes
no
no
no
no
no
Manta Storage
yes
MySQL
yes
yes
no
no
no
no
yes
SQL service
no
no
no
yes
no
no
no
no
no
RDS (Simple Storage Service) - MySQL, MS SQL Server, Oracle
yes
no
no
no
yes
no
no
no
yes
as managed service
yes
no
no
MySQL
yes
yes
Memcache service
no
no
no
yes
no
no
no
no
no
ElastiCache
yes
no
no
no
yes
no
yes
no
yes
no
no
no
in development
no
no
Dedicated servers
yes
Both "traditional" dedicated servers and private cloud servers without shared tenancy on the same physical machine..
yes
no
no
yes
At https://www.cari.net/
yes
As LiquidWeb
yes
yes
yes
no
Dedicated servers available via sales; offer not available on website.
yes
yes
no
no
no
no
no
no
yes
In beyond.pl
yes
no
no
yes
Collocation
yes
yes
no
no
yes
At https://www.cari.net/
yes
As LiquidWeb
yes
yes
no
no
yes
yes
no
no
yes
no
no
no
yes
In beyond.pl
yes
no
yes
yes
Support
Response Time
In urgent cases, not guaranteed.
15 min.
SLA:
Developer: 8h
Standard: 2h
Professional: 1h
Premier: 15 min
Extended 24/7: 30 min.
Standard 24/7: 1 hour
Extended 9/5: 1 hour
Standard 9/5: 2 hours
Basic: free
Developer: $49/month
Business: tiered 10% - 3%, min. $100
Enterprise: tiered 10% - 3%, min. $15,00
Basic: -
Developer: 12 hours
Business: 1 hour
Enterprise: 15 min.
Average (not in SLA):
1 min chat support
1 h ticket support
Named technical contact
SLA:
  • critical request: 4 hours to resolve, 1 hour assigned to a technican
  • non-critical: assigned & resolved in 8 hours
Average: 1 hour for urgent issues
SLA:
- 60 minutes for severity 1 incidents
- 8 hours standard requests
Basic: 24h
Developer: 24h
Production: 12h
Business Critical: 1h Mission Critical: 0.5h
15 min. Platinum Plan
1 hour Gold Plan
4 hours Silver Plan
none for Bronze Plan
15 min. incidents 1 hour standard requests
15 seconds (not in SLA)
24x7
yes
yes
yes
all paid plans
yes
With minimum Standard 24/7 support package.
yes
yes
yes
yes
yes
yes
yes
yes
Depends on reseller.
8x5 - 24x7
yes
yes
Production, Business Critical, Mission Critical plans
yes
yes
Platinum Plan - high priority issues
Gold Plan - Outages only
yes
yes
yes
yes
yes
yes
Free
yes
yes
yes
included level covers only billing issues
no
no
yes
infrastructure level
yes
yes
yes
Basic level does not include any contact possibilities
no
yes
yes
Paid level provides preferential service over support requests of equal severity, priority phone number which auto-escalates to management.
yes
yes
Basic plan
yes
Don't include managed cloud hosting.
yes
Bronze plan - billing issues only, otherwise community and knowledge center
yes
yes
yes
yes
yes
yes
Phone
After ticket opened on-line
yes
yes
yes
Standard (3 per month), Professional and Premier levels
yes
yes
no
yes
yes
yes
Business, Enterprise levels
yes
Platinum support level
yes
yes
Also Skype
yes
yes
Production, Business Critical, Mission Critical plans
yes
yes
Gold and Platinum plans
yes
yes
no
Skype, free
yes
no
yes
Chat
yes
yes
no
no
no
no
yes
no
Business, Enterprise levels
yes
yes
yes
no
yes
yes
no
no
no
no
no
yes
Ticket system or email
yes
yes
yes
yes
yes
yes
yes
yes
yes
Developer, Business, Enterprise levels
yes
yes
yes
yes
yes
yes
yes
Paid plans only
yes
Only ticket system
no
yes
free
yes
yes
yes
Forum
no
no
no
yes
no
no
no
no
no
yes
yes
no
no
no
no
no
yes
yes
yes
no
no
no
Knowledge base
yes
yes
FAQ and tutorials
yes
yes
FAQ
yes
no
yes
no
yes
yes
yes
yes
FAQ
yes
yes
yes
yes
yes
yes
no
yes
yes
Managed services
no
no
yes
no
no
no
yes
yes
yes
Enterprise level
yes
no
Depends on reseller.
partial
no
no
no
yes
no
yes
no
no
no
yes
Billing
Cloud server biling period
hourly
second
15 min
minute
month
month
hour
hour
month
hour
5 minutes
hour
millisecond
month
month
hour
month
1 minute 10 minutes minimum
hour
yes
month
minute
hour
No monthly precharge
yes
yes
For burst (hourly) use above $0.20 / hour you must have sufficient balance to cover 14 days of the excess use at the point that you add disk space or start a server.
yes
yes
no
no
no
no
yes
yes
no
yes
no
no
yes
no
yes
yes
yes
no
yes
yes
Billing per cloud server or account
account
cloud server
account
cloud server
cloud server
cloud server
cloud server
cloud server
server
cloud server
account
cloud server
cloud server
cloud server
yes
cloud server
VM
see sustained usage discounts
account
server
cloud server
account
account
cloud server
License billing period
hour
second
month
minute
month
month
hour
hour
month
hour
5 minutes
month
millisecond
month
month
hour
month
1 minute 10 minutes minimum
hour
hour
month
hour
hour
Prepaid
no
no
yes
no
yes
yes
no
yes
no
credit limit upon request
yes
post-paid
no
no
yes
yes
no
yes
no
no
yes
also post-paid
yes
no
Currency
USD
USD
Depending on the location
USD, GBP, EUR
USD, EUR, CAD, GBP, DKK, NOK, SEK, CHF, JPY, AUD, NZD, KWR, RUB, ZAR, TRY, SAR, ARS, BRL, HKD, INR, MXN, IDR, TWD, MYR
BGN
USD
USD
USD
GBP
USD
USD, EUR, GBP, CHF
Depends on location
USD, GBP
AUD
USD
AUD
USD
USD
USD
USD
USD, EUR, PLN
USD
USD, EUR, CHF
USD
Credit card
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
PayPal
For dedicated servers only
partial
no
yes
no
yes
no
no
yes
no
yes
yes
depends on reseller
yes
yes
yes
no
yes
no
no
yes
yes
no
Wire transfer
Large payments only
yes
no
yes
no
yes
no
no
no
no
yes
yes
yes
yes
yes
yes
no
no
no
yes
yes
no
Resource plans
With Contract
yes
no
no
no
no
no
no
no
no
no
yes
depends on reseller
yes
no
yes
no
no
Not exactly, but sustained usage discounts are similar, just without planning
yes
yes
no
no
no
no
Longer subscription
With Contract
yes
no
month and year
yes
no
yes
no
no
1 and 3 months
yes
no
up to 3 years
yes
yes
no
4% for Quarter, 7% for Bi-annual, 9% for Year
yes
yes
no
yes
no
no
no
no
no
yes
Reservation
With Contract
yes
no
no
no
no
no
no
no
yes
no
no
no
no
no
yes
no
no
no
no
no
no
no
Volume Discounts
With Contract or Reseller Agreement
yes
no
yes
Enterprise Agreement
yes
no
no
no
no
In reserved instances and transfer
yes
yes
yes
depends on reseller
yes
no
yes
no
no
no
Only transfer and cloud files storage
yes
Bonuses for larger prepaid charges - up to 100%
yes
no
no
yes
Trial & Specials
Free trial
no
$15 credit
yes
5 days
yes
$200
yes
7 days
yes
no
no
no
no
no
7 days
yes
7 days
yes
Demo account available.
yes
no
30 days for Australian customers only
yes
dev servers
yes
no
$300 for 2 months
yes
14 days or $200
yes
no
no
5 CHF, 4 EUR, 5 USD
yes
no
Money back guarantee
no
no
no
no
no
7 days
yes
no
no
no
no
no
30 days
yes
no
yes
7 Days
yes
no
yes
no
no
no
no
no
yes
Free entry level service
no
no
no
MSDN subscribers get $50-$150 credits per month
yes
no
no
no
no
no
Free Tier for one year
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
Third-Party Tools Support
Rightscale
yes
no
no
yes
no
no
no
no
no
yes
no
no
no
no
no
no
no
yes
no
no
no
no
yes
Scalr
yes
no
no
yes
no
no
no
no
no
yes
no
no
no
no
no
no
no
yes
no
no
no
no
yes
Provider Information
Name
M5 Hosting, Inc.
Atlantic.Net
ElasticHosts Ltd
Microsoft
Cloudware.bg
CARI.net
Liquid Web
Gigenet
Hyve Managed Hosting
Amazon
CloudSigma
StratoGen
eApps Hosting
Zettagrid Pty Ltd
Joyent, Inc
VPS.NET (Hosting Services, Inc)
Google Inc.
Dimension Data
Beyond.pl Sp z o. o.
Bit Refinery LCC
Exoscale
Rackspace
Address
10601 Tierrasanta Blvd. #G-135, San Diego, CA 92124
440 West Kennedy Blvd, Suite 3, Orlando, FL 32810, USA
Studio 2.01 Power Road Studios 114 Power Road Chiswick London W4 5PY United Kingdom
1 Microsoft Way, Redmond, WA 98052, USA
1784 Sofia, Mladost 1
20A Andrey Saharov Blvd.
8929 Complex Drive, San Diego, CA 92123
4210 S. Creyts Rd, Lansing, MI 48917-9526, US
545 E. Algonquin Road, Suite D, Arlington Heights, IL 60005, USA
Richmond House, 105 High Street, Crawley, West Sussex, RH10 1DD, United Kingdom
Seattle, Washington, U.S.
Badenerstrasse 549 8048 Zurich Switzerland
380 Lexington Avenue, Suite 1752 New York, NY 10168 United States, 37 Frederick Place, Brighton BN1 4EA United Kingdom
7742 Spalding Drive # 363, Norcross, GA 30092, USA
Level 36 1 Farrer Place Sydney, NSW 2000 Australia
One Embarcadero Center, 9th Floor San Francisco, CA 94111
517 W. 100 N. Suite #225 Providence, UT 84332
Googleplex, Mountain View, California, USA
5201 Great America Parkway Santa Clara, CA 95054
ul. Palacza 113, 60-273 Poznań, Poland
Denver, Colorado
Avenue de Provence 4 CH - 1007 Lausanne Switzerland
1 Fanatical Place, City of Windcrest, San Antonio, TX 78218, USA
Year founded
2001
1994
2008
1975
Azure: 2010
2013
1997, ZippyCloud 2015
1997
1999
1994
AWS: 2006
2009
1996
2010
2004
2009
1998
1983
2005
2010
2011
1998
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