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[cloud providers]Cloud Providers Comparison

The cloud computing providers comparison delivers detailed information about each cloud computing company. It breaks down each cloud computing provider offer into 130+ distinct features that might be relevant to your cloud computing provider selection process (such as SLA, security, and certifications - SSAE 16, HIPPA, FISMA, and PCI). The cloud computing providers comparison gathers everything into a single resource.
Providers
 Atlantic.Net Kamatera M5 Cloud Hosting eApps e24cloud Hyve Dimension Data AWS (Amazon Web Services) Cloudware ZettaGrid GigeNET Google Cloud Platform VPS.NET CloudSigma StratoGen Rackspace Bit Refinery ElasticHosts Storm on Demand JoyentCloud Microsoft Azure Exoscale
Cloud Features & Management
Hourly Pay-As-You-Go
per second
yes
yes
yes
no
yes
no
yes
yes
no
no
yes
yes
no
yes
yes
yes
no
with burst pricing
yes
no
yes
per minute
yes
yes
Cloud Management Software
proprietary
proprietary
CloudStack
OnApp
proprietary
proprietary
proprietary
OnApp
VMware vCloud Director
proprietary
proprietary
OnApp
proprietary
VMware vCloud Director
OpenStack
VMware vCloud Director
proprietary
proprietary
proprietary
proprietary
CloudStack
One Account For All Locations
yes
yes
yes
yes
yes
yes
yes
one location only
yes
yes
no
yes
yes
no
no
yes
Coming soon
no
yes
yes
yes
yes
Web Interface
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Mobile App
no
no
no
no
Dedicated app for iOS and Android
yes
no
yes
no
no
no
no
Mobile-friendly web UI and third-party iOS application.
yes
no
no
yes
no
no
no
no
no
no
Languages
English
English
English, Japanese, Chinese (simplified), Russian, French, Brazilian Portuguese, Catalan, Korean, Spanish, German, Italian, Norwegian, Arabic; support in English
English
English, Polish, German
English
English
English, Bulgarian
English
English
English, Chinese Simplified, Chinese Traditional, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish
English
English, Bulgarian, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish
English
English
English
English
English
English
English
English
Terminal access
yes
no
yes
yes
yes
no
no
no
yes
yes
yes
yes
VNC
yes
yes
yes
yes
VNC
yes
yes
no
no
yes
API
yes
yes
yes
no
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
AWS-compatible API
no
no
Object storage compatible with AWS S3.
partial
no
yes
no
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
no
OpenStack-compatible API
no
no
no
no
no
no
no
no
no
no
no
no
no
no
yes
no
no
no
no
no
no
Command line
yes
no
yes
no
With AWS command line tools
yes
no
yes
no
no
no
yes
yes
yes
yes
yes
no
yes
no
yes
yes
no
Auto-scaling
no
no
yes
no
Vertical
yes
no
horizontal
yes
no
no
no
horizontal
yes
Vertical
yes
no
no
Horizontal
yes
no
Vertical with Elastic Containers
yes
no
Both vertical and horizontal
yes
horizontal
yes
no
Vertical scaling without reboot
no
no
no
no
no
yes
no
no
no
yes
no
no
yes
no
yes
no
no
with Elastic Containers
yes
no
yes
no
no
Image from cloud server
no
yes
yes
no
yes
yes
yes
no
Custom Image Catalogue via vCloud Diretor
yes
no
yes
clone from snapshot
yes
yes
yes
yes
yes
yes
yes
yes
yes
in development
no
Upload cloud server image
no
no
yes
no
no
VM Ware OVF
yes
VM Import/Export Tools
yes
no
Can be as service request AUD 110
no
no
yes
no
yes
OVF
yes
yes
yes
yes
no
no
yes
in development
no
Download cloud server image
no
no
yes
no
no
yes
VM Import/Export Tools
yes
no
yes
no
yes
no
yes
yes
yes
yes
yes
no
no
yes
in development
no
Mount CD/DVD ISO
no
yes
yes
Only by request to [email protected]
partial
yes
no
no
yes
no
no
no
yes
yes
Can make your installation with predefined set of Linux distributions (boot.rackspace.com)
partial
yes
yes
no
no
no
no
Cloud Servers
Hypervisor
QEMU
Xen
Xen
KVM
VMware
VMware
Xen
KVM
VMware
Xen
KVM
KVM
KVM
WMware
Xen
VMware
KVM
Xen
SmartOS, KVM
Hyper-V
KVM
RAM
1 GB - 128 GB
1 GB - 256 GB
2 GB - 120 GB
512 MB - 32 GB
512 MB - 32 GB
1 GB - 64 GB
1 GB - 128 GB
630 MB - 3904 GB
512 MB - 16 GB
256 MB - 256 GB
256 MB - 16 GB
0.6 GB - 624 GB
512 MB - 22 GB
Possible to go up to 512 GB on request. Limit depends also on region.
512 MB - 128 GB
4 MB - 96 GB
1 GB - 240 GB
4 MB - 60 GB
0.25 GB - 64 GB
1 GB - 256 GB
640 MB - 256 GB
448 GB available only in G family instances, which are available only in few regions.
768 MB - 448 GB
512 MB - 225 GB
CPU cores
1 - 20
1 - 64
1 - 24
1 - 16
1 - 16
1 - 8
1 - 16
1 - 128
1 - 16
1 - 20
1 - 8
1 - 96
1 - 11
Max 80 GHz
1 - 60
1 - 16
1 - 32
1 - 8
1 - 16
1 - 64
1 - 32
32 cores available only in G family instances, which are available only in West US region.
1 - 16
(32 in West US)
1 - 48
Storage
40 GB - 4 TB
20 GB - 20 TB
5 GB - 16 TB
8 GB - 750 GB
40 GB - 5 TB
10 GB - 10 TB
10 GB - 2.5 TB
Instance: 160 GB - 48 TB
EBS: 1 GB - 20 TB
10 GB - 500 GB
500GB - 80TB
10 GB - 100 GB
1 GB - 64 TB
1 GB - 500 GB
1 GB - 84 TB
1 GB - 10 TB
20 GB - 1.2 TB
1 GB - 5 TB
1 GB - 14.5 TB
35 GB - 15 TB
20 GB - 30 TB
Maximum storage size depends on server type, in most cases 2 TB per CPU core.
1 GB - 32 TB
10 GB - 8000 GB
Persistent instance storage
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
Unless using SSD local storage.
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Custom RAM & CPU ratio
no
yes
no
But CPU - RAM ratio needs to be in certain range.
yes
yes
yes
yes
no
yes
yes
But there are 3 types: balanced, memory and CPU and almost any cloud server size in this proportions
no
no
RAM can be extended from base size.
no
yes
yes
no
yes
yes
no
no
no
no
Independent storage size
no
yes
yes
yes
yes
yes
yes
Can be extended or replaced by EBS.
no
yes
yes
yes
yes
Can be extended from base size.
no
yes
yes
Can extended with block store service.
partial
yes
yes
Storage can be extended.
no
no
Each instance type has preallocated storage, which can be then extended. Maximum storage reaches 2 TB per CPU core.
partial
UI provides typical disk sizes by default, but it can be customized in advanced settings or via API.
yes
Burstable CPU
yes
yes
yes
yes
no
no
no
With exception of t1 and t2 instance types
partial
CPU can burst up to 4x if capacity is available.
yes
no
only f1-micro
no
yes
yes
no
yes
yes
no
Including adding CPU cores for SmartOS instances.
yes
no
no
GPU instances
no
no
no
no
no
no
no
yes
no
no
no
yes
no
no
no
no
no
no
no
no
yes
yes
SSD Storage Available
no
yes
Hybrid
yes
no
no
yes
no
yes
yes
IO based storage tiering
yes
no
yes
With Fusion IO nodes.
yes
yes
yes
yes
no
yes
yes
High I/O instances
yes
D instance family only.
yes
yes
Resource usage monitoring (CPU, RAM, disc, network, ...)
yes
yes
yes
yes
yes
yes
no
yes
yes
Via VMware vSphere
yes
yes
Including application metrics for typical open source software.
yes
yes
no
yes
yes
yes
yes
yes
no
Turned off Cost
full
storage and IP
storage and IP
full
storage only
full
EBS storage if used, Elastic IP if used
full
full
full
storage only
storage only
storage
full
storage
storage only
full
full
full
storage
Images & Licenses
Preinstalled cloud server images
15
44
14
35
24
32
12000+
20
112
15
Including "Click to Deploy software packages"
28
100+
250
37
28
10
33
102
10
Windows license
2003 2008 2008 R2
yes
7
8.1
10
Server 2008 R2 Web,Standard,Enterprise,Datacenter
2012 R2 Standard,Datacenter
2016 Standard,Datacenter
yes
Windows 2008 R2 Standard, Windows 2012 Standard
yes
2008 Enterprise, 2008 R2 Enterprise, 2012 Standard
yes
2008 R2 Standard, 2012
yes
yes
2008 R2 Standard, Enterprise 2008 Standard, Enterprise 2003 Standard, Enterprise
yes
yes
2012 STD R2
yes
2016, 2008, 2012
yes
2003 R2 Enterprise 2008 R2 Enterprise
yes
2008 R2
yes
2003 Standard 2003 R2 Standard 2008 Standard 2008 R2 Standard
yes
2012 Datacenter, R2 Datacenter, Standard
2008 Enterprise, Standard 2003 Standard
yes
2008 Standard, Data Center 2012 Essentials, Standard, Data Center 2003 Terminal Server
yes
yes
2008 Standard 2012 Standard
yes
2008 R2 Web, Standard, Enterprise
2012 Standard
Remote Desktop Services SALs
yes
2008 R2
yes
2008 R2 Standard, Entrprise
yes
Server 2008 R2 SP1
Server 2012 Datacenter
Server 2012 R2 Datacenter
Server Essentials Experience
HPC Pack 2012 R2
Server Technical Preview/br/>
yes
2008 R2
2012
2012 R2
yes
SQL Server license
no
no
SQL Server Standard, Web, Enterprise
yes
2008 R2 Standard 64bit, 2008 R2 Web 64bit, 2012 R2 Standard 64bit, 2012 R2 Web 64bit
yes
no
2008 R2 STD, ENT 2012 R2 STD, ENT
yes
yes
on request
Standard, Enterprise, Web
yes
no
no
no
2012 Enterprise, Standard, Web
2008 R2 Web, Standard
yes
Web Standard, Enterprise
yes
yes
2012 Standard 2012 Business Intelligence, Enterprise
yes
2008 Web, Standard, Enterprise
2012 Standard
yes
no
no
SQL Server 2008 R2 SP2 Std, Web, Enterprise
SQL Server 2008 R2 SP3 Std, Web, Enterprise
SQL Server 2012 SP1 Std, Web, Enterprise
SQL Server 2014 Std, Web, Enterprise
yes
yes
RedHat Linux license
no
no
no
no
no
Free
yes
yes
no
6,7
yes
no
yes
no
no
yes
yes
no
no
no
no
yes
yes
Other licenses
no
no
cPanel
yes
ISPmanager is offered free of charge to customers
cPanel, Plesk, ISPmanager
no
SharePoint 2010
yes
Oracle, ...
no
Citrix, Veeam, Zerto, Trend, Turnkey
yes
cPanel, Interworx, DirectAdmin, Litespeed LSWS, Litespeed LSLB
SUSE
yes
R1Soft, Litespeed, Server Density, WHMCS, Cpanel, Plesk, Direct Admin
yes
no
Exchange, BizTalk, Sharepoint, Office, Project, Visio
yes
Vyatta vRouter
yes
no
no
no
Riverbed Stingray, Riak Enterprise
yes
MS Sharepoint, MS BizTalk Server, MS Team Foundation Server, MS Dynamics, Oracle, SUSE
yes
no
Transfer MS License
no
no
no
When Windows is installed from ISO CD.
yes
no
no
Microsoft License mobility supported.
yes
no
yes
yes
yes
no
no
Transfer
Transfer or bandwidth
transfer
transfer
transfer
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
transfer
bandwidth
transfer
transfer
transfer
transfer
transfer
transfer
transfer
Free transfer in
yes
yes
yes
2 TB
yes
no
yes
yes
10 Mbps
yes
no
no
yes
no
yes
yes
yes
yes
no
yes
yes
yes
yes
Free transfer included
1 TB
yes
Only for monthly billing
5 TB per cloud server
no
2 TB IN and 2 TB OUT
50 GB per account
500 GB per server
yes
no
no
10 Mbps
no
up to 10 TB per month depending on cloud server size and only for monthly+ subscriptions
no
10 Gbps
no
1 Gbps
no
3000 GB
1 TB (Dallas and Miami)
no
1 GB
5 GB
1 TB per cloud server
Pay-as-you-go
yes
yes
yes
no
yes
yes
yes
no
no
yes
yes
no
Need to prepay, but any size and no time limits
yes
yes
yes
yes
yes
yes
yes
yes
yes
Transfer packages
no
no
no
yes
no
no
Resource bundles including transfer.
no
no
no
yes
no
no
no
no
no
no
no
Lower price if you commit in advance.
yes
yes
no
no
no
No Transfer Limit
10 - 70 Mbps per cloud server depending on its size
no
yes
yes
2 TB IN and 2 TB OUT
no
yes
no
yes
100 Mbps
yes
no
yes
yes
yes
yes
1 Gbps
yes
200 MBps - 10 Gbps Network speed depends on server size
yes
yes
yes
yes
yes
yes
yes
Transfer per server or account
account
account
account
cloud server
account
cloud server
account
account
cloud server
cloud server or virtual data centre
cloud server
account
VM
account
Is 1 Gbps per VM or ACCOUNT?
account
account
account
account
account
account
per account
Free private transfer
yes
yes
yes
yes
yes
Only within a zone.
yes
no
yes
yes
Within an availability zone.
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
Free transfer to dedicated/collocation
yes
N/A
yes
no
Hosted in beyond.pl
yes
no
yes
no
no
yes
no
no
no
yes
no
no
Networking
Free IP
1 per cloud server
yes
no
no
no
1 per cloud server
yes
2 per account
yes
2 - 8 per cloud network
yes
1 per cloud server, either dynamic or fixed but paid if cloud server is off.
yes
yes
yes
1 per cloud server
yes
1 IP per server while it is running
yes
yes
1 dynamic per server
yes
1 per cloud server
yes
yes
1 dynamic per cloud server
yes
yes
yes
5 per account
yes
Mappable IP
yes
no
yes
no
no
yes
Elastic IP
yes
no
yes
yes
yes
no
With purchased IP
yes
yes
yes
First server attached, additional can be mapped
yes
no
no
yes
additional EIP addresses can be mapped to one or more servers
yes
Multiple IP per cloud server
yes
yes
yes
yes
yes
yes
yes
yes
Service request with justification
yes
yes
Only private and public
no
yes
yes
yes
yes
yes
yes
Max 8 per server
yes
via support
partial
no
yes
IP cost
$0.003 per hour
$1 per month
$0.005 per hour
$1 per month
€0.005 per hour
1 GBP
Maximum 3x number of cloud servers
$0.0027 per hour
One free per cloud server if running.
$0.005 / hour
2.5 BGN / month
5.50
$0.0013 per hour
$0.01 per hour
$2
$2.5
free
$0.00274 / h
$3 per month
$5
$0.004 per hour
0.0128 EUR / hour
IPv6
no
no
no
no
no
no
no
no
yes
yes
no
no
no
yes
yes
no
no
no
no
no
no
Private IP
yes
yes
yes
yes
no
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
Manage VLANs
no
yes
Virtual Private Cloud
yes
no
yes
yes
Virtual Private Cloud
yes
no
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
via support
partial
yes
no
Load balancing service
no
no
yes
Not a service, but there is pre-configured image with HAProxy & Pacemaker with hot standby sharing the same IP for failover.
partial
yes
yes
yes
yes
no
Included with Basic and Advanced NSX firewalls
yes
no
yes
no
no
yes
yes
no
no
yes
yes
yes
no
Load balancing type
no
software
HAProxy
software
software
software
software
software
yes
no
software
no
no
software
software
no
no
software and enterprise appliance
DNS
no
Security
Encrypted storage
no
no
no
no
no
yes
no
no
yes
no
All data written to disks is encrypted by default.
yes
no
yes
no
no
no
yes
no
no
no
no
VLAN per customer
yes
If in "Virtual Private Cloud" or "Isolated"
yes
no
yes
yes
yes
If in Virtual Private Cloud
yes
Via support request
yes
yes
yes
yes
yes
yes
yes
yes
yes
Can be purchased
no
no
yes
Dedicated & cloud servers in single VLAN
N/A
May require setup cost
yes
no
no
no
Via support request
yes
yes
no
Dedicated servers available via sales; offer not available on website.
yes
yes
no
no
no
no
Private networks available
yes
VPN
no
no
via support
yes
yes
no
yes
yes
yes
Via support request
yes
yes
no
yes
no
no
yes
Brocade Vyatta® vRouter appliance available
no
yes
yes
yes
no
Only to created virtual networks.
yes
yes
Firewall
no
no
Virtual Private Cloud and Isolated networks only
yes
yes
no
yes
hardware, statefull, IDS
yes
$0.05 / hour
yes
no
Via vCloud Director
yes
no
yes
no
yes
yes
yes
yes
yes
yes
no
yes
yes
ISO/IEC 27001
no
yes
yes
no
yes
yes
yes
no
yes
yes
yes
yes
London Maidenhead, UK and Hong Kong
partial
yes
yes
SSAE 16 (former SAS 70 Type II)
yes
no
yes
yes
no
SOC 1 USA data centers
yes
yes
no
no
Only in Los Angeles, CA, USA
partial
SOC2 and SOC3
yes
yes
yes
yes
yes
Only USA locations
partial
yes
yes
SOC 1, SOC 2 and SOC 3
yes
HIPAA Compilant
yes
yes
yes
no
yes
yes
no
no
yes
yes
yes
no
yes
yes
yes
FISMA Compilant
no
yes
no
yes
yes
no
no
US location only
yes
yes
no
yes
PCI DSS
no
yes
yes
no
yes
USA data centers
yes
yes
no
yes
yes
no
yes
yes
no
yes
yes
Safe Harbor / EU Directive 95/46/EC
yes
no
yes
yes
yes
yes
yes
yes
yes
no
no
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
Locations
North America
Orlando, FL, USA
Dallas, TX, USA
San Francisco, CA, USA
New York, NY, USA
Toronto, Canada
yes
New York, USA
Santa Clara, USA
Texas, USA
yes
San Diego, CA, USA
yes
Atlanta, GA, USA Richmond, VA, USA
yes
no
Somerset, NJ, USA San Jose, CA, USA
yes
USA East & West
yes
Northern Virginia, USA (East) Northern California, USA (West) Oregon, USA (West)
yes
no
no
Chicago, IL, USA Los Angeles, CA, USA
yes
Moncks Corner, South Carolina, USA (East)
Council Bluffs, Iowa, USA (Central)
The Dalles, Oregon, USA (West)
Ashburn, Nort Virginia, USA (East)
Montreal, Canada
yes
US: Atlanta (Georgia), Chicago (Illinois), Dallas (Texas), Los Angeles (California), Miami (Florida), New York City, San Jose (California), Salt Lake City (Utah), Seattle (Washington), Washington DC
Canada: Montreal, Torronto
yes
San Jose, California, USA
Washington D.C., USA
Miami, Florida, USA
Honolulu, Hawaii, USA
yes
New Jersey, USA
Denver, USA
yes
Chicago, Dallas, Northern Virginia
yes
Denver, US Seattle, US
yes
Dallas, TX, USA
Miami, FL, USA
San Jose, CA, USA
Los Angeles, CA, USA
San Antonio, TX, USA
Toronto, Canada
yes
Lansing, MI, USA Phoenix, AZ, USA
yes
Bay Area, USA
Las Vegas, USA
Northern Virginia, USA
yes
Central US, Iowa
East US, Virginia
North Central US, Illinois
South Central US, Texas
West US, California
Toronto, Canada
Quebec City, Canada
yes
no
South America
no
no
no
no
no
no
no
São Paulo, Brazil
yes
no
no
no
São Paulo, Brasil
yes
Sao Paulo, Brazil
yes
no
no
no
no
no
no
no
Brazil, Sao Paulo State
yes
no
Europe
London, UK
yes
Amsterdam, Netherlands
London, UK
yes
no
no
Poznań & Warsaw Poland
yes
London, UK
yes
yes
Ireland
yes
Sofia, Bulgaria
yes
no
no
St. Ghislain, Belgium, EU (West)
London, UK, EU (West)
Frankfurt, Germany, EU (West)
Eemshaven, Netherlands, EU (West)
yes
London, England
Manchester, England
Haarlem (Amsterdam), Netherlands
Paris, France Frankfurt, Germany
yes
Zurich, Switzerland (2 data centers)
Warsaw, Poland
Frankfurt, Germany
yes
London, UK
yes
England
yes
no
London Maidenhead, UK
London Portsmouth, UK
Amsterdam, Netherlands
yes
no
Amsterdam, Netherlands, Europe
yes
Ireland
Netherlands
yes
Switzerland, Austria, Germany
yes
Asia
no
Hong Kong, China
Petach Tikva, Israel
Jerusalem, Israel
Rosh Haayin, Israel
Tel Aviv, Israel
yes
no
no
no
Hong Kong, China Shanghai, China
yes
yes
Singapore Tokyo, Japan
yes
no
Jakarta, Indonesia
yes
no
Mumbai, India (Asia South)
Changhua County, Taiwan (Asia East)
Tokyo, Japan (Asia North East)
Jurong West, Singapore (Asia South East)
yes
Tokyo, Japan
Singapore, Singapore
New Dehli, India
yes
Manila, Philippines
yes
Kuala Lumpur, Malesia
yes
Hong Kong, China
yes
no
Hong Kong, China
yes
no
no
East Asia, Hong Kong
Southeast Asia, Singapore
Japan East, Saitama Prefecture
Japan West, Osaka Prefecture
yes
no
Australia
no
no
no
no
no
no
yes
Sydney, Australia
yes
no
Sydney, Melbourne, Perth
yes
no
Sydney, Australia
yes
Sydney, Australia
yes
Perth, Melbourne
yes
no
Sydney, Australia
yes
no
Sydney
yes
no
no
Australia East, New South Wales
Australia Southeast, Victoria
yes
no
Africa
no
no
no
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
no
no
no
no
no
Reliability & Failover
SLA level
100%
99.9%
3% TCP/IP loss rate
30 ms latency
99.95%
100%
99.98%
100%
Includes network latency < 1 ms
100%
Africa: 99.95%
99.995%
99.9%
99.99%
Network only
100%
99.95%
Unmanaged: 99.9%
Managed: 100%
100%
100%
Unmanaged: 99.9% Managed: 100%
100%
100%
Network & power
100%
100%
For 2+ VMs running in the same "Availability Set".
99.95%
99.95%
SLA credit
5% monthly bill per each hour, up to 100% monthly bill
5% for first 5 min. and every subsequent 30 min. Up to 100%.
9,600%
200% of hourly service fee for each hour
5% monthly for up to 1h, 100% monthly for 11h+
10% of annual bill
20-45% of monthly bill
Progressive 5% monthly for 99.999% to 100% for 89.9%
10% - 50%
Unmanaged: 5% for each hour, up to 100% Managed: 10% for each hour, up to 100%
5,000% up to last monthly bill
1 day per hour
Unmanaged: 5% for each hour, up to 100% Managed: 10% for each hour, up to 100%
99.99 to 100% 0 to 43.2 mins 5% 98% to 99.8% 43.2 mins to 14 hrs 24 mins 10% 95% to 97.9% 14 hrs 24 mins to 36 hrs 25% 90% to 94.9% 36 to 72 hrs 50% 89.9% or below more than 72 hrs 100%
Up to 100%
10,000% up to one month bill
1,000% of unavailable time
5% for each 30 min, up to 100%
<99.9% - 10%
<99% - 25%
99.95% - 98.3%: 50% monthly fee
< 98.3%: 100% monthly fee
SLA exceptions
less than 1 hour
maitenance, customer generated failure, exploited server
scheduled maintenance
15+ min., max equiv. of 30 days
planned maintenance
scheduled maintenance
scheduled or emergency maintenance
5 min.
Scheduled Maintenance, Force Majure
Network only
maitenance, periods < 5 min.
Maintenance
maitenance
maitenance
maitenance, out of BitRefinery control
<15 min., maintenance
scheduled maintenance, attracts
maitenance
out of Microsoft control
planned maintenance
Multiple zones in region
no
no
yes
yes
yes
yes
2 - 5 per region
yes
no
yes
no
yes
yes
In Zurich (Switzerland, Europe)
partial
yes
yes
no
Only US west and UK
partial
Only US Central (Lansing, MI)
yes
no
Some geographic regions have multiple "regions" in Azure. There is also a concept of "fault domain", has separate power source and different network switch. Azure automatically allocates instances in the same role or "availability set" into different fault domains.
partial
Geneva and Zurich
yes
Tier 3+ DC
yes
yes
yes
USA data centers
yes
yes
NextDC M1 Melbourne, Vocus DC1 Sydney, NextDC B1 Brisbane, Amcom DC3 Perth, Equinix SY4 Sydney
yes
US location tier 4
yes
yes
yes
Tier 3:
Miami, FL, USA
Sydney, Australia
London Portsmouth, UK
Amsterdam, NL
Hong Kong

Tier 2:
London Maidenhead, UK
Dallas, TX, USA
Toronto, Canada
Los Angeles, CA, USA
San Jose, CA, USA
partial
Only US Central (Lansing, MI)
partial
Equinix / Switch
yes
yes
Automatic failover to other server
no
yes
yes
VMware HA and DRS
yes
yes
Auto Recovery service applies only to C3, C4, M3, R3, and T2 instance types running in the US East (Northern Virginia) region. The instances must be running within a VPC, must use EBS-backed storage, but cannot be Dedicated Instances.
partial
yes
With warm copy in different zone
yes
yes
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
yes
no
yes
yes
yes
no
yes
Live migration allows moving running instances to another server without downtime - host maintenance doesn't affect cloud server availability.
yes
yes
Storage attachment
server
network
no
fiber channel
Instance storage: server EBS: network
server
network
network & local
network
server
network
network
network
server
server
server
network
local
RAID level
ZFS pool of mirrors with ZIL and L2ARC
RAID 6
RAID 5
no
RAID 10
RAID 6
Raid DP
RAID 10
RAID 1
Bare Metal: none, RAID 1, 10
RAID Z-
10
Backup - snapshot
no
yes
yes
no
yes
yes
no
yes
no
yes
yes
t
yes
yes
yes
yes
yes
Including replication with Zerto or Veeam
yes
with Elastic Containers
partial
yes
no
yes
yes
Backup - storage
yes
no
yes
yes
yes
yes
S3 or Glacier
yes
yes
yes
yes
yes
yes
no
Veam
yes
yes
yes
no
no
yes
yes
yes
Services
Cloud Files service
no
no
Compatible with AWS S3.
yes
no
yes
no
Only in USA region.
yes
S3 (Simple Storage Service)
yes
no
VAST Object Storage
yes
no
yes
no
no
no
yes
no
no
no
Manta Storage
yes
yes
yes
CDN service
yes
no
no
yes
no
yes
no
Cloud Front
yes
no
no
no
In beta.
yes
yes
no
no
yes
no
no
no
yes
yes
no
DNS service
no
no
no
yes
yes
yes
no
Route 53
yes
no
no
no
yes
yes
no
no
yes
no
no
yes
no
yes
yes
NoSQL service
no
no
no
no
no
no
no
DynamoDB, Redshift, SimpleDB
yes
no
no
no
yes
MySQL
yes
no
no
yes
no
no
no
Manta Storage
yes
yes
no
SQL service
no
no
no
yes
no
no
as managed service
yes
RDS (Simple Storage Service) - MySQL, MS SQL Server, Oracle
yes
no
no
no
yes
no
no
no
yes
no
no
no
no
yes
MySQL
yes
Memcache service
no
no
no
yes
no
no
no
ElastiCache
yes
no
no
no
yes
no
no
no
no
no
no
no
yes
yes
no
Dedicated servers
Both "traditional" dedicated servers and private cloud servers without shared tenancy on the same physical machine..
yes
no
yes
no
In beyond.pl
yes
yes
yes
no
yes
no
yes
no
no
Dedicated servers available via sales; offer not available on website.
yes
yes
yes
no
no
As LiquidWeb
yes
no
no
yes
Collocation
yes
no
yes
no
In beyond.pl
yes
no
yes
no
yes
yes
yes
no
no
yes
yes
yes
no
no
As LiquidWeb
yes
no
no
yes
Support
Response Time
In urgent cases, not guaranteed.
15 min.
SLA:
  • critical request: 4 hours to resolve, 1 hour assigned to a technican
  • non-critical: assigned & resolved in 8 hours
Average: 1 hour for urgent issues
Basic: free
Developer: $49/month
Business: tiered 10% - 3%, min. $100
Enterprise: tiered 10% - 3%, min. $15,00
Basic: -
Developer: 12 hours
Business: 1 hour
Enterprise: 15 min.
Extended 24/7: 30 min.
Standard 24/7: 1 hour
Extended 9/5: 1 hour
Standard 9/5: 2 hours
SLA:
- 60 minutes for severity 1 incidents
- 8 hours standard requests
15 min. Platinum Plan
1 hour Gold Plan
4 hours Silver Plan
none for Bronze Plan
Average (not in SLA):
1 min chat support
1 h ticket support
Named technical contact
15 seconds (not in SLA)
Basic: 24h
Developer: 24h
Production: 12h
Business Critical: 1h Mission Critical: 0.5h
SLA:
Developer: 8h
Standard: 2h
Professional: 1h
Premier: 15 min
15 min. incidents 1 hour standard requests
24x7
yes
yes
yes
yes
yes
yes
yes
yes
With minimum Standard 24/7 support package.
yes
yes
yes
Platinum Plan - high priority issues
Gold Plan - Outages only
yes
yes
yes
yes
yes
yes
yes
yes
Production, Business Critical, Mission Critical plans
yes
all paid plans
yes
yes
Free
yes
yes
yes
Paid level provides preferential service over support requests of equal severity, priority phone number which auto-escalates to management.
yes
yes
yes
yes
Basic level does not include any contact possibilities
no
no
yes
yes
Bronze plan - billing issues only, otherwise community and knowledge center
yes
Don't include managed cloud hosting.
yes
yes
yes
yes
yes
yes
infrastructure level
yes
Basic plan
yes
included level covers only billing issues
no
yes
Phone
yes
yes
After ticket opened on-line
yes
Also Skype
yes
no
yes
yes
Business, Enterprise levels
yes
yes
yes
yes
Gold and Platinum plans
yes
yes
Platinum support level
yes
yes
yes
Skype, free
yes
yes
yes
Production, Business Critical, Mission Critical plans
yes
Standard (3 per month), Professional and Premier levels
yes
no
Chat
yes
yes
yes
yes
no
no
Business, Enterprise levels
yes
no
no
no
no
yes
yes
yes
no
no
yes
yes
no
no
Ticket system or email
yes
yes
yes
yes
yes
yes
Only ticket system
no
Developer, Business, Enterprise levels
yes
yes
yes
yes
Paid plans only
yes
yes
yes
yes
yes
free
yes
yes
yes
yes
yes
yes
Forum
no
no
no
no
yes
no
yes
yes
no
no
no
yes
no
yes
no
no
no
no
no
yes
no
Knowledge base
yes
no
yes
yes
yes
yes
yes
yes
FAQ
yes
FAQ
yes
no
yes
yes
yes
no
FAQ and tutorials
yes
yes
yes
yes
yes
Managed services
no
yes
yes
no
yes
yes
yes
Enterprise level
yes
no
no
yes
no
yes
no
yes
no
yes
yes
no
no
no
Billing
Cloud server biling period
second
hour
hourly
month
yes
month
hour
second (1 minute minimum)
month
month
hour
second (1 minute minimum)
month
5 minutes
hour
hour
month
15 min
hour
hour
minute
minute
No monthly precharge
yes
yes
yes
no
yes
yes
yes
no
no
no
yes
no
yes
no
yes
no
For burst (hourly) use above $0.20 / hour you must have sufficient balance to cover 14 days of the excess use at the point that you add disk space or start a server.
yes
no
yes
yes
yes
Billing per cloud server or account
cloud server
cloud server
account
cloud server
cloud server
server
server
cloud server
cloud server
yes
cloud server
see sustained usage discounts
account
VM
account
cloud server
cloud server
account
account
cloud server
cloud server
cloud server
account
License billing period
second
hour
hour
month
hour
month
hour
Eventhough VMs are billed to a second, licenses are billed per hour.
hour
month
month
hour
second (1 minute minimum)
month
5 minutes
month
hour
month
month
hour
hour
minute
hour
Prepaid
no
no
no
yes
yes
no
no
yes
yes
yes
no
yes
credit limit upon request
yes
post-paid
no
no
yes
no
no
no
also post-paid
yes
Currency
USD
USD
USD
USD
USD, EUR, PLN
GBP
USD
USD
BGN
AUD
USD
USD
USD
USD, EUR, GBP, CHF
Depends on location
USD, GBP
USD
USD
Depending on the location
USD, GBP, EUR
USD
USD
USD, EUR, CAD, GBP, DKK, NOK, SEK, CHF, JPY, AUD, NZD, KWR, RUB, ZAR, TRY, SAR, ARS, BRL, HKD, INR, MXN, IDR, TWD, MYR
USD, EUR, CHF
Credit card
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
PayPal
no
no
For dedicated servers only
partial
yes
yes
no
no
yes
yes
yes
no
yes
yes
yes
no
yes
no
no
no
yes
Wire transfer
no
no
Large payments only
yes
yes
yes
no
no
yes
yes
no
no
no
yes
yes
no
yes
no
yes
no
yes
Resource plans
no
no
With Contract
yes
no
no
yes
no
no
yes
no
yes
no
no
yes
no
no
no
no
no
no
no
Longer subscription
no
no
With Contract
yes
4% for Quarter, 7% for Bi-annual, 9% for Year
yes
no
no
no
yes
yes
1 and 3 months
yes
no
yes
up to 3 years
yes
yes
yes
no
month and year
yes
no
no
no
no
Reservation
no
no
With Contract
yes
no
no
no
yes
no
no
no
no
no
no
no
no
no
no
no
yes
no
no
Volume Discounts
no
no
With Contract or Reseller Agreement
yes
no
Bonuses for larger prepaid charges - up to 100%
yes
Only transfer and cloud files storage
yes
In reserved instances and transfer
yes
no
yes
no
no
no
yes
yes
yes
no
yes
no
no
Enterprise Agreement
yes
no
Trial & Specials
Free trial
$15 credit
yes
30 day
yes
no
no
20 PLN (~ $5) for Cloudorado users
yes
no
14 days or $200
yes
no
7 days
yes
30 days for Australian customers only
yes
no
$300 for 2 months
yes
no
7 days
yes
7 days
yes
no
no
5 days
yes
no
dev servers
yes
$200
yes
5 CHF, 4 EUR, 5 USD
yes
Money back guarantee
no
no
no
yes
no
no
no
no
no
7 Days
yes
no
no
yes
no
30 days
yes
yes
no
no
no
no
no
yes
Free entry level service
no
no
no
no
no
no
no
Free Tier for one year
yes
no
no
no
no
no
no
no
no
no
no
no
no
MSDN subscribers get $50-$150 credits per month
yes
no
Third-Party Tools Support
Rightscale
no
no
yes
no
no
no
no
yes
no
no
no
yes
no
no
no
yes
no
no
no
no
yes
no
Scalr
no
no
yes
no
no
no
no
yes
no
no
no
yes
no
no
no
yes
no
no
no
no
yes
no
Provider Information
Name
Atlantic.Net
Kamatera Inc.
M5 Hosting, Inc.
eApps Hosting
Beyond.pl Sp z o. o.
Hyve Managed Hosting
Dimension Data
Amazon
Cloudware.bg
Zettagrid Pty Ltd
Gigenet
Google Inc.
VPS.NET (Hosting Services, Inc)
CloudSigma
Access Alto
Rackspace
Bit Refinery LCC
ElasticHosts Ltd
Liquid Web
Joyent, Inc
Microsoft
Exoscale
Address
440 West Kennedy Blvd, Suite 3, Orlando, FL 32810, USA
10601 Tierrasanta Blvd. #G-135, San Diego, CA 92124
7742 Spalding Drive # 363, Norcross, GA 30092, USA
ul. Palacza 113, 60-273 Poznań, Poland
Richmond House, 105 High Street, Crawley, West Sussex, RH10 1DD, United Kingdom
5201 Great America Parkway Santa Clara, CA 95054
Seattle, Washington, U.S.
1784 Sofia, Mladost 1
20A Andrey Saharov Blvd.
Level 36 1 Farrer Place Sydney, NSW 2000 Australia
545 E. Algonquin Road, Suite D, Arlington Heights, IL 60005, USA
Googleplex, Mountain View, California, USA
517 W. 100 N. Suite #225 Providence, UT 84332
Badenerstrasse 549 8048 Zurich Switzerland
5th Floor, 315 5th Avenue
New York, NY 10016 United States
1 Fanatical Place, City of Windcrest, San Antonio, TX 78218, USA
Denver, Colorado
Studio 2.01 Power Road Studios 114 Power Road Chiswick London W4 5PY United Kingdom
4210 S. Creyts Rd, Lansing, MI 48917-9526, US
One Embarcadero Center, 9th Floor San Francisco, CA 94111
1 Microsoft Way, Redmond, WA 98052, USA
Route de Marcolet 39 CH - 1023 Crissier Switzerland
Year founded
1994
1995
2001
1996
2005
1999
1983
1994
AWS: 2006
2013
2010
1998
2009
2009
1998
2010
2008
1997
2004
1975
Azure: 2010
2011
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